Customer Success Associate

About Voxel

Industrial labor powers our world, and protecting the people who perform it is both a moral imperative and a business advantage. Voxel is revolutionizing workplace safety and operational efficiency through AI-driven computer vision technology designed to identify unseen risks before incidents occur. Our platform empowers Fortune 500 safety and operations leaders to pinpoint root causes, drive proactive risk reduction, and make informed, data-driven decisions. The Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel within complex enterprise environments.

The Role

As a Customer Success Associate at Voxel, you will be instrumental in ensuring customers derive significant value from our platform. You will manage the onboarding and training experience for new users, oversee a portfolio of existing customer sites, and act as the primary contact for a segment of mid-market accounts. Collaborating closely with senior Customer Success Managers, you will guarantee customers are set up for sustained success from the outset. This is an exceptional opportunity for an early-career professional passionate about customer experience, eager to master enterprise customer success, and excited to work at the intersection of AI and industrial safety.

What You'll Do

• Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform.
• Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement.
• Own end-to-end customer relationships for a portfolio of mid-market accounts, including onboarding, check-ins, renewals, and escalations.
• Partner closely with senior CSMs on larger enterprise accounts, supporting deployment coordination, stakeholder communication, and health tracking.
• Monitor customer health signals and proactively flag risks or opportunities to the broader CS team.
• Serve as a product expert — fielding questions, troubleshooting issues, and connecting customers with the right internal resources.
• Maintain accurate records of customer interactions, site status, and account health in internal systems.
• Contribute to the development of onboarding materials, training guides, and best practice documentation.

Required Qualifications

• 1–3 years of experience in customer success, account management, customer support, or a client-facing role.
• Strong communication and interpersonal skills - comfortable running training sessions and building relationships across different types of stakeholders.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• A proactive, problem-solving mindset with a low ego and a willingness to roll up your sleeves.
• Comfortable working in a fast-paced environment with evolving processes and tools.

Nice to Have

• Experience working with enterprise or mid-market B2B SaaS products.
• Familiarity with customer success platforms (Gainsight, Salesforce, ChurnZero, etc.).
• Background in or exposure to warehouse, logistics, manufacturing, or industrial environments.
• Experience delivering software training or managing onboarding programs.

Why Join Us?

Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position.

Benefits

• Extensive / generous health, dental, and vision insurance
• Highly competitive paid parental leave and support system
• Ownership in the business through an Equity Incentive Plan
• Generous paid time off and / or flexible work arrangements
• Daily meals in-office, vibrant company events, team-building
• 401K retirement plan, HSA options, pre-tax commuter benefits

Compensation

The compensation range for this position is $80,000 - $100,000 annually.