Customer Service Representative - Yonge and Mapleview, Barrie

About the role

Scotiabank is seeking a Customer Experience Associate to serve as the welcoming front line of its branch network in Barrie. In this role, you will help customers reach their financial goals by delivering attentive service, understanding their needs, and guiding them through everyday banking interactions.

What you will do

• Approach customers proactively, listen carefully, and identify what they need.
• Handle routine banking transactions accurately and efficiently.
• Build lasting customer relationships through dependable service.
• Support branch goals by recognizing and acting on straightforward sales opportunities.
• Introduce customers to mobile and digital banking tools and help them use self-service options.

Role expectations

• Create strong relationships with customers and provide consistently high-quality service.
• Identify customer concerns and help resolve them effectively.
• Break down complex information into clear, simple language.
• Work well in a target-driven environment while contributing positively to a team.
• Show a strong willingness to learn and a determination to succeed.

Skills and qualifications

• Demonstrated customer service experience gained through work or community involvement.
• Ability to work in a courteous, professional, and efficient manner.
• Flexibility to work varying schedules.
• Comfort with basic sales conversations.
• Strong technical aptitude and confidence promoting digital banking solutions.

What you can expect

• Join a collaborative, forward-looking workplace with innovative colleagues.
• Access a career path with room for development and advancement.
• Receive internal training to strengthen your capabilities.
• Be part of an organization that aims to make a positive difference in the community.
• Gain recognition for strong performance and benefit from leadership support through development conversations.
• Receive a competitive compensation and benefits package.

Additional information

Requisition ID: 263871

Location: Barrie, Ontario, Canada (Canada : Ontario : Barrie)

Scotiabank describes itself as a leading bank across the Americas, supporting customers, families, and communities through banking, wealth management, private banking, corporate and investment banking, and capital markets.

Accommodation and selection process

Scotiabank is committed to an inclusive and accessible hiring experience. If you need accommodation during recruitment and selection, such as an accessible interview location, documents in an alternate format, ASL interpretation, or assistive technology, you can let the recruitment team know. Technical support is also available if needed. Applicants must submit their application online directly to be considered. Only candidates selected for an interview will be contacted.