Customer Service Representative

About Musgrave

Musgrave is a company known for its innovation, community focus, and commitment to excellence. Our people are central to our success, and we strive to foster a workplace where employees can grow and thrive.

Role Overview

We are seeking a Customer Service Administrator to join the Retailer Services Centre team. This role focuses on delivering exceptional customer service to our retailer clients and supporting service excellence throughout the business.

Key Responsibilities

• Deliver expert and friendly customer service consistently to our retailer community.
• Efficiently manage calls and emails, ensuring high-quality handling of customer queries.
• Support and promote the service excellence model across the organization.
• Collaborate within the team by proposing ideas that enhance processes and retailer communications.
• Analyze call and query trends to identify opportunities for improved service delivery.
• Contribute to maintaining a positive and productive team environment.