Customer Service Expert

About the company

INFUSE is a demand generation firm that supports B2B businesses with audience, buyer, and account engagement solutions. The company operates in over 60 countries and has earned repeated recognition on the Inc. 5000 list, along with more than 60 industry awards, including Inc. Best Workplaces.

Role overview

This opportunity is for a Client Success Specialist focused on creating excellent client experiences in a fast-moving environment. The role suits someone who enjoys relationship-building, solving problems, and contributing to client satisfaction and business growth. It also offers exposure to different industries, making each day varied.

Key responsibilities

• Develop and sustain positive, long-term partnerships with clients.
• Make sure solutions are delivered on time and aligned with client goals and expectations.
• Keep internal and external stakeholders updated on monthly and quarterly progress.
• Spot expansion opportunities in the assigned territory and work with sales teams to support growth targets.
• Handle difficult client requests and resolve escalations when needed.
• Support administrative and operational work such as data entry, maintaining internal records, and scheduling.

Requirements

• Demonstrated experience managing client relationships, ideally in hospitality, client success, or sales.
• Excellent verbal and written communication, along with strong people skills.
• Ability to juggle multiple tasks, stay organized, and work accurately in a busy setting.
• Strong empathy and the ability to understand and respond to client needs.
• A proactive approach to problem-solving and handling challenges effectively.

Hiring process

• Applications are reviewed manually by the recruiting team against the role criteria.
• Selected candidates may be asked to complete a video interview for hiring manager review.
• A test or short project may follow to assess fit for the team.
• Final-stage candidates will meet the hiring manager and/or interview panel live, either in person or over Zoom.
• Offers are discussed only after a live conversation with the candidate.
• Interviews are not conducted through text messaging or Telegram, and no one is hired without a live meeting.

Equal opportunity

The employer states that hiring decisions are based on qualifications, merit, and business needs. Candidates are considered without discrimination based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other legally protected characteristic. Applicants from all backgrounds are encouraged to apply.

Privacy and compliance

The organization notes that it follows applicable data privacy and security laws and regulations. A privacy policy is referenced for more information.