Customer Service Executive - Banking Voice & Email Process

About the Role

This position involves providing customer service in a blended process model consisting of 50% voice calls and 50% email correspondence. The role requires handling customer inquiries related to banking operations with professionalism and accuracy.

Key Responsibilities

• Respond to customer questions and concerns via phone and email communication channels.
• Resolve issues effectively while adhering to prescribed service level agreements and company guidelines.
• Ensure communication maintains professionalism and results in high customer satisfaction levels.
• Update and maintain customer account information in accordance with processes.
• Achieve set quality standards and productivity benchmarks.

Eligibility and Requirements

• Both freshers and individuals with experience are welcome to apply.
• Must have a Versant English proficiency score of V3 or V4.
• Basic computer skills are essential.
• Proficient communication abilities in English and Hindi are required.

Compensation

• Freshers: Monthly salary of 15,000 INR with Versant score V3.
• Experienced Professionals: Minimum of 6 months experience in Email Support required.
• Experienced salary package: Total CTC of 21,338 INR per month, with an in-hand amount of approximately 19,500 INR monthly.

Additional Information

Interested candidates can reach HR Dipti at 8856002219 for further information and application details.