Customer Service Advisor - Arabic Speaker

Overview

The role of Advisor II, Blended Support involves interacting with customers through various communication channels including inbound and outbound calls, chats, and emails as per client specifications. The main objective is to deliver excellent customer service and resolve complex issues related to the client's products and services.

Key Responsibilities

• Ensure the fulfillment of the service expectations aligned with the client's Key Performance Indicators (KPIs).
• Handle communications with customers promptly and professionally across different channels while adhering to standards for call volume, response time, and interaction quality.
• Provide top-quality assistance by actively listening, clarifying needs, analyzing queries using available resources, and offering precise information or directing the customer appropriately.
• Detect and resolve customer problems by proposing suitable solutions.
• Identify opportunities to promote additional products or services and engage in selling or cross-selling whenever possible.
• Engage in continuous learning to stay informed about updates to products, services, and company procedures.

Candidate Profile

• Experience in Luxury Retail or Hospitality sectors with enthusiasm for the luxury brand environment is preferred.
• Fluent Arabic speaker with strong command of both written and spoken English.
• Educational background: Graduate degree preferred in any field; equivalent combinations of education and experience may be accepted.
• Excellent telephone manners and enjoyment in verbal communication.
• Exhibit politeness, patience, and professionalism in all customer interactions.
• Reliable with strong attention to detail.
• Proficient computer skills and familiar with PC operation.
• Flexible to work eight-hour shifts, five days a week, including varying shifts as required by the department.
• Availability to join immediately or within one to two weeks after receiving the offer.

Additional Information

This role requires handling multiple communication methods and involves regular interaction with customers to uphold service excellence. The employer is an equal opportunity organization committed to diversity and inclusive hiring practices. The statements above are a general outline and do not encompass all possible duties or skills needed for the position.