Customer Relations Officer

About Housie

Housie is transforming how homeowners and contractors purchase building and interior materials by delivering hardware, plumbing, electrical products, and more within 30 minutes. This innovation simplifies a traditionally slow process involving multiple vendors, driven by a funded startup committed to reshaping a stagnant industry.

Role Overview

We seek a Customer Care Executive / Tele Caller to engage with potential customers, learn their needs, and assist them in adopting Housie’s offerings. The focus is on meaningful conversations rather than aggressive sales, ensuring genuine interest is converted into confirmed orders.

Key Responsibilities

• Contact leads generated through marketing campaigns and accurately assess their requirements.
• Clearly describe Housie’s product range, services, pricing structures, and fast delivery advantages.
• Conduct follow-ups with interested prospects to convert them into active customers.
• Maintain ongoing communication until closure of sales.
• Address customer inquiries promptly and provide precise information.
• Update customer records, call logs, and follow-up statuses meticulously.
• Collaborate with sales and operations teams as needed to facilitate smooth transactions.
• Relay customer feedback to aid continuous service enhancement.

Candidate Requirements

• 1 to 3 years of experience in telecalling, customer support, inside sales, or related roles.
• Fluency in Gujarati, Hindi, and English for effective communication.
• Comfortable with extended phone interactions and possesses good listening skills to comprehend customer needs.
• Goal-driven approach with consistent follow-up capabilities.
• Basic computer proficiency to maintain detailed records.
• Positive attitude combined with eagerness to learn and grow.

Success Metrics

• Leads are contacted swiftly and followed up effectively.
• Conversion rates improve with more prospects becoming Housie customers.
• Clients receive clear, helpful responses ensuring a seamless experience.
• Call interaction quality enhances over time through refined communication.

Compensation and Benefits

Your contributions have a direct impact on company growth. Besides a fixed monthly salary, you will be eligible for additional incentives linked to successful customer conversions and achievement of performance goals.