Customer Marketing & Community Manager - Contract

About the Role

This role calls for a highly strategic, customer-focused professional with strong operational discipline to lead customer marketing and community efforts for retail users of Simbe’s Store Intelligence platform, powered by Tally, the autonomous shelf-scanning robot. The position is centered on education, engagement, and advocacy programs for retail associates and store managers who work with Tally every day, helping drive broader adoption across Simbe’s existing customer base and supporting renewal and expansion conversations at the corporate level.

You will sit at the intersection of customer education, customer marketing, and community-building. The work will involve creating and running programs that improve certification completion, strengthen product adoption, and build long-term customer relationships. You will collaborate closely with Client Success, Customer Experience, Sales, Product Marketing, and Growth Marketing to design scalable programs and continuously improve them using feedback and performance data.

The ideal candidate brings experience in customer education, program management, customer advocacy, and community engagement, along with the ability to manage complex cross-functional work. Experience in retail environments such as grocery, home improvement, or wholesale clubs is especially valuable, particularly if you have worked directly with store associates and store leaders. This is a contract position with the possibility of becoming full-time depending on performance and business needs.

Tally Robot Certification & Customer Education

• Lead the full lifecycle and expansion of the Tally Robot Certification program, moving it beyond pilot stage and helping evolve it into a multi-tier certification offering across the client base.
• Use learner feedback, completion results, and adoption indicators after certification to improve the program and keep it high quality as it scales.
• Set and monitor key performance indicators such as certification completion and post-certification usage or adoption trends.
• Work with Product Marketing on launch communications, brand positioning, and ongoing packaging so the certification program is seen as a premium, differentiated customer benefit.

Customer Onboarding & Adoption Programs

• Develop and manage marketing-led onboarding communications that complement Client Success efforts and create a polished, branded introduction to Tally adoption for new accounts.
• Create reusable content, messaging, and support resources that serve customers across onboarding, pilot, expansion, and long-term adoption stages.
• Share customer adoption learnings with Product Marketing, Growth, and Sales to shape messaging, expansion programs, and product priorities.

Store Community & Engagement Programs

• Own the planning and execution of new programs such as the Store Leader Summit, Store Leader of the Year Awards, Store Leadership Council, and regional store team meetups.
• Build and scale the Simbe Community as an engagement channel for retail associates and store managers, including digital community experiences and recurring interactions.
• Partner with Growth Marketing on event operations, vendor coordination, and reporting after each event.

Customer Advocacy & Voice of Customer

• Develop a steady pipeline of store-level advocates who can contribute case studies, public speaking, and other advocacy opportunities.
• Create a structured process for capturing voice-of-customer feedback through community initiatives and share those insights with Product, Product Marketing, Strategy, and Sales.
• Collaborate with Product Marketing to develop customer proof points that support positioning, sales enablement, and thought leadership content.

Program Measurement & Continuous Improvement

• Work with Product Marketing to set measurable success criteria for each program, linking outcomes to adoption, retention, expansion, and advocacy.
• Apply a test-and-learn approach across content, channels, and formats to improve engagement and results over time.
• Provide recurring reports and insights to marketing and commercial leadership.

Cross-Functional Partnership

• Serve as the main marketing contact for Customer Experience and Client Success on store adoption, certification, and community initiatives.
• Partner with Product Marketing on customer storytelling, with Growth Marketing on event delivery, with Sales on advocacy needs, and with Demand Generation on account-based programming.
• Coordinate with external vendors, contractors, and agencies as needed to extend team capacity.

Qualifications

• 5 to 8 years of experience in customer marketing, customer education, customer community, customer advocacy, or a related customer-facing program role.
• Demonstrated success building and scaling education, certification, or community programs in B2B2C settings.
• Experience working closely with Customer Success, Sales, and Product Marketing on customer-facing initiatives.
• Proven ability to plan and run customer events at scale, including executive summits, regional events, and digital programs.
• Strong operational mindset with the ability to scale effective programs and refine them based on feedback.
• Analytical approach to connecting engagement with adoption, retention, and revenue outcomes.
• Excellent writing and speaking skills, with the ability to communicate effectively with frontline retail teams, store managers, and retail executives.
• Experience managing vendors, agencies, and contractors.
• Comfort using marketing technology tools such as automation platforms, CRM systems, and content management systems.
• Willingness to travel 25% to 50% for store visits, customer summits, conferences, and regional meetups.
• Background in retail operations or frontline workforce environments is strongly preferred.
• Exposure to AI, automation, or robotics businesses is strongly preferred.

Additional Information

This is a contract role, and there is potential for conversion to a full-time position based on performance and business needs.

Travel is expected at a level of 25% to 50% for store visits, summits, conferences, and regional events.

The company may use AI tools during parts of the hiring process to help review applications, analyze resumes, or identify inconsistencies in application materials. These tools support the recruitment team but do not replace human judgment. Final hiring decisions are made by people. For information about data processing, candidates may contact the company directly.

Compensation is tied to market location and may also vary based on role-related knowledge, skills, experience, and other objective business factors.

Company Values

The organization describes its culture as dynamic, inclusive, and focused on retail innovation. Its values are summarized by the acronym R.E.T.A.I.L.:

• Result Driven: Customer-centric and focused on delivering strong outcomes for team members, partners, customers, and investors.
• Empathetic: Supportive and mindful of people both professionally and personally.
• Transparent: Committed to open communication and receptive to feedback.
• Agile: Quick to learn, adapt, and respond to change.
• Innovative: Bold in approach with a strong emphasis on product design and user experience.
• Leaders: Accountable, excellence-oriented, and committed to leading in the field.

Compensation Note

The consulting fee is determined by market location and may also differ depending on the candidate’s job-related knowledge, skills, experience, and other objective business considerations.