Customer Experience Specialist

About the Role

Tesla seeks a Customer Experience Specialist who will serve as a vital connection between the company and its customers. This role involves delivering memorable, engaging, and educational experiences that positively influence both prospective and current Tesla owners. As the initial point of contact within showroom environments and the final representative during vehicle delivery, the specialist embodies Tesla’s mission to accelerate sustainable energy adoption.

Key Responsibilities

• Greet and engage visitors promptly and personally to welcome them into the showroom.
• Conduct meaningful conversations to understand each guest's background, motivations for visiting Tesla, purchasing intent, and timeline, thereby building tailored customer profiles.
• Educate and inspire guests by addressing their queries and customizing product experiences, including demonstration drives and Full Self-Driving feature demonstrations suited to their interests.
• Guide new owners through delivery orientations, emphasizing essential vehicle features and benefits to ensure confidence and excitement.
• Support the sales pipeline by recording guest information, coordinating test drives, and identifying customers with high purchase potential.
• Deliver outstanding customer service to all current and future Tesla owners.
• Undertake additional duties as needed to support business objectives.

Required Qualifications and Skills

• At least one year of experience in customer service or sales with a proven ability to meet or exceed targets.
• A passion for Tesla’s mission and an interest in innovations within the personal electric vehicle market, including up-to-date knowledge of EV industry trends and applicable local incentives.
• Ability to clearly understand and communicate both business challenges and technical details.
• Strong teamwork orientation and dependable work ethic.
• Excellent organizational skills combined with strong verbal and written communication abilities; proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Availability to work evenings, weekends, and holidays in a retail setting.
• Possession of a valid driver’s license is mandatory.
• For candidates in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: Must hold a Motor Vehicle Salesperson License issued by the respective State Department of Motor Vehicles to perform sales activities.
• For candidates in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: A notary license is preferred. Tesla will assist in obtaining this license if notary duties are required.

Benefits

• Eligibility for 401(k) plan with company matching contributions.
• Access to Employee Assistance Program for support and resources.
• Provision of sick leave and vacation time.
• Participation in the Tesla Babies program.
• Availability of backup childcare and parenting assistance.
• Pet insurance benefits.