Customer Experience Consultant

About APM Terminals Customer Experience Roles

Customer Experience roles at APM Terminals focus on delivering support and service to clients once they are integrated into the Maersk system. This involves functions such as managing customer channels, handling cases, onboarding new customers, maintaining ongoing relationships, managing contracts, resolving disputes, and other associated activities.

Role Context and Responsibilities

The position falls under an administrative career stream that supports business operations by performing specialized technical, administrative, or operational tasks. The role encompasses a range of tasks from entry-level, highly supervised work to more independent execution of specialized functions. Employees operate under established procedures with limited scope and make minimal independent judgments, often requiring guidance and close supervision.

Job Requirements and Work Environment

The role is suited for candidates with little or no prior experience in the functional area, as training involves short explanations and straightforward instructions. Responsibilities are specific with well-defined processes, with minimal expectation for independent decision-making.

Diversity and Inclusion

Maersk fosters a diverse and inclusive workplace environment, welcoming applicants without discrimination based on race, gender, age, religion, disability, or other protected characteristics under law. The company also accommodates applicants needing adjustments during application, hiring, or employment phases.