Customer Experience Agent (French Speaking)

About Whatnot

Whatnot is a leading live-shopping marketplace across North America and Europe, where people buy, sell, and discover products they love. Sellers on the platform are growing real businesses in many categories, including trading cards, fashion, electronics, and live plants. The company is helping shape live commerce at a scale that has not been attempted before in the West, and its teams are building the playbook as they go.

Whatnot operates with a remote-first, co-located model and has team hubs in the US, UK, Ireland, Poland, Germany, and Australia. The company moves quickly, stays close to customers, and prioritizes work that creates the greatest impact. It is among the fastest-growing marketplaces and was named Forbes’ #1 Best Startup Employer in America.

Role Overview

The Customer Experience team focuses on improving the user journey through process refinement, order handling, and strong problem-solving. In this role, you will help make sure customers receive the right product as quickly as possible, and when issues arise, you will work to put things right.

What You Will Do

• Engage with buyers and sellers in a customer-first way to create a positive support experience.
• Handle questions and issues related to payments, orders, deliveries, and general account or product inquiries with speed and quality.
• Build strong knowledge of Whatnot’s product, workflows, and internal systems to help deliver better outcomes.
• Partner with other teams to investigate, troubleshoot, and close open issues.
• Look for ways to reduce repeat contacts and continuously improve the overall customer journey.

Work Location

This position offers flexibility to work from home or from a global office hub. However, team members in this role must live within commuting distance of the Dublin hub and should be available for in-person collaboration when needed.

Who Thrives Here

People who perform well at Whatnot are comfortable figuring things out, quick to act, curious about the product they are helping build, and focused on results rather than recognition. They stay close to the customer and take ownership of outcomes.

Skills and Background

The ideal candidate is eager to grow in a fast-paced environment, ready to take on varied tasks, and motivated to learn while contributing to a strong company. A service-oriented mindset and commitment to delivering the best possible outcome are essential.

Experience and Qualifications

• At least 2 years of support experience handling email and/or chat-based customer interactions.
• Weekend availability is required.
• Fluency in English and French, along with familiarity with the French market.
• Working knowledge of ecommerce and marketplace operations.
• Hands-on experience with customer support tools such as Zendesk, Kustomer, or Intercom.
• Strong customer focus and a genuine commitment to serving users well.
• Ability to solve problems proactively and improve processes.
• Interest in collectibles is an advantage.
• A bachelor’s degree is preferred.
• Prior startup experience is beneficial.

Compensation

The expected pay range for this role is €35,000 to €42,500 per year.

Benefits

• Generous holiday allowance and time off policy.
• Health insurance options covering medical, dental, and vision.
• Support for working from home.
• Allowance for setting up a home office.
• Monthly reimbursement for cell phone and internet costs.
• Care-related benefits.
• Monthly wellness allowance.
• Annual childcare support.
• Lifetime family-planning support, including adoption and fertility-related expenses.
• Retirement support, including a 401(k) plan with traditional and Roth options in the US, employer match of up to 4% of base salary, and pension plans in international locations.
• Monthly allowance to use the app as part of the company’s dogfooding approach.
• Employees are expected to build a deep understanding of the product by using Whatnot as both a buyer and a seller.
• Parental leave, including 16 weeks of paid leave plus one month of gradual return to work; company leave benefits run alongside local legal requirements.

Equal Opportunity

Whatnot is an equal opportunity employer and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or other protected characteristics under local law.