Customer Contact Specialist

Role Overview

We are seeking a Customer Contact Specialist to join our Volvo dealership team located in Worcester. This position offers a standard work schedule from 8 AM to 5 PM, Monday through Friday, and comes with a competitive base salary plus on-target earnings reaching up to £28,000 along with additional benefits.

Key Responsibilities

• Manage aftersales telephone enquiries, scheduling vehicle services and repairs at the dealership.
• Ensure precise entry of customer data into systems.
• Enhance client retention rates while maintaining high levels of customer satisfaction.
• Drive and improve conversion of leads into sales.
• Engage prospective customers with product upselling initiatives.
• Proactively address and resolve customer concerns professionally.
• Comply with established brand standards and procedures.

Candidate Profile

• Customer-oriented with strong communication and organizational abilities.
• A self-starter who is motivated by targets.
• Capable of working independently as well as collaboratively within a team.
• Demonstrates initiative to deliver exceptional customer service.
• Professional appearance and excellent telephone etiquette.
• Proficient in Microsoft Office applications.
• Experience in the motor trade, automotive industry, or car dealership setting is advantageous but not mandatory; we provide comprehensive training.

Benefits and Perks

• Annual leave entitlement of 33 days including bank holidays.
• Participation in the company pension scheme.
• Access to a wellness program to support employee health.
• Sick pay provisions.
• Group life insurance coverage.
• Employee discounts on vehicle servicing.
• Listers Benefits program offering discounts on retail, dining, entertainment, and holiday services.
• Recognition for long service and loyalty incentives.
• Staff referral bonus scheme.
• Opportunities for manufacturer, in-house, and professional qualifications.
• Company social and networking events.

About Listers Group

Established in 1979, Listers Group is one of the UK's largest private family-owned motor retail groups. Representing prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire, the company attributes its success to its dedicated workforce. Listers supports career development across all business areas, making it an excellent choice for those aspiring to grow within the automotive industry.