Customer Care Representative

Role overview

Dynacare is hiring a Customer Care Representative to be the first point of contact for customers and partners. In this role, you will help resolve inquiries, support service users, and contribute to a better customer experience across multiple communication channels. The position is part of Dynacare’s customer service team and is based on-site in Brampton, Ontario.

Employment details

• Status: permanent part-time, with eligibility for benefits
• Work style: on-site
• Location: 115 Midair Court, Brampton, Ontario
• Schedule: up to 24 hours per week, with variable hours
• Weekday hours: Monday to Friday between 7:00 a.m. and midnight
• Saturday hours: 7:00 a.m. to 9:00 p.m.
• Sunday and statutory holiday hours: 9:00 a.m. to 5:00 p.m.
• Department: Customer Service
• Internal posting deadline: Monday, June 22, 2026

What the role involves

You will handle customer communication, investigate issues, and support internal coordination so that customer needs are addressed accurately and in a timely manner. The role includes working with phone, email, fax, social media, live chat, and other communication methods, while following health, safety, and regulatory requirements.

Additional responsibilities

• Respond to questions about Dynacare services and route cases to the right team when needed
• Review social media comments, escalate issues where appropriate, or reply according to contact guidelines
• Support health professionals and patients with requisitions, testing requirements, sample collection, instructions, pricing, and related special cases
• Track complaints through to resolution and ensure follow-up is completed
• Communicate with external customers through email, phone, live chat, fax, mail, and social media
• Gather information from customers on Dynacare’s behalf, including details related to samples
• Coordinate partner and customer update communications using the preferred delivery channel
• Provide patient results in line with provincial requirements
• Record complete customer information for every interaction
• Call critical results as soon as they are reported, checking each client’s calling instructions before sharing the information
• Send STAT results and manage Level 2 abnormal results by fax or phone as quickly as possible
• Manage outbound contact campaigns, scan results into the designated LIS, and help ensure turnaround time targets are met
• Handle phone and fax requests from physician offices
• Support national distribution of sample collection kits
• Complete filing, archiving, backup billing, and receipt generation tasks
• Follow standard operating procedures to maintain compliance with applicable regulatory bodies
• Act as the primary contact for special project accounts when assigned
• Carry out other duties assigned by the manager or team lead

Why this employer stands out

• Work with an award-winning Top Employer
• Access health and wellness benefits for you and your family
• Build your career through internal mobility opportunities
• Benefit from RRSP matching and an employee stock purchase program
• Join a collaborative and diverse workplace built on dignity and respect

Work environment

• Normal office setting

Company overview

Dynacare provides care and wellness solutions designed to help Canadians work toward a healthier future. The organization emphasizes meaningful work, continuous improvement, technology modernization, and process optimization so employees can make an impact while developing their careers.

Equal opportunity and accommodation

Dynacare is an equal opportunity employer and is committed to fair treatment, diversity, and inclusion in hiring and employment. Accommodation requests are accepted in line with provincial legislation and the company’s accommodation policy.

Application note

The hiring process invites candidates who are passionate about supporting healthy lives with care and commitment to apply.