Customer Care Representative

About CBH Homes

CBH Homes is a prominent homebuilder focused on delivering innovative, affordable, and high-quality homes to families in Idaho. Known for exceptional customer service, sustainable building practices, and a strong community presence, CBH Homes fosters a collaborative, integrity-driven culture oriented towards continuous improvement. As one of the fastest-growing homebuilders in the region, it provides an energetic workplace where employees have opportunities for professional growth.

Role Overview

This position is ideal for a customer-oriented professional passionate about assisting others and resolving issues. You will support homeowners during significant life events such as building or moving into their dream home. The role requires proactive communication and coordination between homeowners, trade partners, and internal teams to manage service requests effectively. It offers a rewarding career path with a focus on teamwork and excellence, situated at CBH Homes' headquarters in Meridian, Idaho.

Key Responsibilities

• Engage with homeowners and trade partners via phone and email to address questions, provide updates, and resolve concerns.
• Schedule repairs and follow up on service requests to ensure prompt completion.
• Troubleshoot and offer quick, effective solutions to homeowner issues.
• Work collaboratively with various internal departments to resolve challenges and optimize operations.
• Maintain a professional, courteous, and helpful approach in all interactions to enhance customer satisfaction.
• Organize and prioritize multiple tasks while keeping detailed records in the CRM system.
• Document communications and updates accurately in company systems.
• Participate in continuous training to improve customer service skills and product knowledge.

Qualifications

• Positive attitude with excellent verbal and written communication abilities.
• Strong organizational and multitasking skills to manage competing priorities.
• Effective problem-solving skills and ability to stay composed under pressure.
• Experience in team environments preferred; familiarity with homebuilding or construction processes is advantageous but not required.
• High school diploma or equivalent required; further education or customer service experience is a plus.
• Proactive and dedicated to delivering outstanding customer care.

Benefits

• Comprehensive healthcare coverage fully paid by the employer, including medical, dental, and vision plans.
• Competitive salary with eligibility for a quarterly performance-based bonus program.
• Retirement savings plans featuring employer match to assist with financial planning.
• Paid time off to support work-life balance.
• Annual performance reviews to facilitate career advancement.
• Engaging company culture highlighted by fun holiday celebrations.

Equal Opportunity Statement

CBH Homes is committed to diversity and inclusion in the workplace. The company provides equal employment opportunities without discrimination based on race, religion, gender, sexual orientation, identity, nationality, age, disability, or any other protected characteristic. They ensure equitable hiring practices and foster a respectful, supportive environment for all employees.