Customer Care Representative
Balbriggan, County Dublin, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Eligibility
- Applicants should have customer service experience, ideally in a technical or product-based setting, along with the ability to support sales activity, stay organised, and communicate effectively. Veterinary experience is beneficial but not mandatory.
- Resume
- Required to apply
Where you'll work
Job description
Overview
Connected MedTech is hiring a Customer Care Administrator to join its specialist veterinary-focused business in Gormanston, Co. Meath. This full-time, office-based role includes occasional field exposure alongside colleagues and offers the chance to support customers who depend on diagnostic technology used in animal care.
You’ll be part of a compact, experienced team and will own customer relationships while acting as a main point of contact from the very beginning. The position suits someone who enjoys working with people, keeping processes organised, and contributing to a role that has a real impact in the veterinary sector.
Working arrangement
Location: Gormanston, Co. Meath. Work is primarily in person at the office, with around 10–15% of time spent in the field accompanying sales and service colleagues.
Hours: Full-time, office-based.
Key responsibilities
- Handle customer queries on a daily basis by phone and email.
- Develop and maintain strong working relationships with veterinary customers over the long term.
- Coordinate service and repair activity with the technical support team.
- Support sales activity by raising opportunities and orders in SAP.
- Oversee service contracts, with a particular focus on endoscopy.
- Work closely with teams across finance, marketing, and operations.
- Maintain accurate and current records across internal systems.
What the employer is looking for
- Previous customer service experience, preferably in a technical or product-led environment.
- Background supporting sales teams or working closely with them.
- Strong organisational skills and a careful approach to detail.
- Clear and confident communication skills, both written and spoken.
- Experience in veterinary settings is helpful but not essential.
Perks and benefits
- Company profit share scheme.
- Private healthcare.
- Life assurance.
Additional information
This role involves being a link between customers, service engineers, sales, and internal departments. It is well suited to someone who wants a varied customer-facing position in a specialist business and is comfortable balancing relationship management, administration, and coordination tasks.
Work location: In person.