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Customer Care Executive
Altruist Technologies Private limited
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 17,000 – INR 20,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Graduation
- Eligibility
- Applicants must have completed graduation and be fluent in English, Tamil, and Hindi.
- Resume
- Required to apply
Where you'll work
Job description
Overview
The Customer Care Executive role at Altruist Technologies Private Limited entails delivering comprehensive support to Airtel Black customers through inbound call interactions. This position focuses on addressing customer inquiries efficiently, resolving issues swiftly, and guaranteeing a high-quality customer experience.
Key Responsibilities
- Manage inbound customer calls with professionalism and empathy.
- Diagnose and address customer concerns accurately and promptly.
- Document all customer communications and solutions thoroughly.
- Adhere strictly to established quality control and procedural standards.
- Work collaboratively with various departments to ensure effective problem resolution.
Required Skills and Attributes
- Proficient verbal communication in English, Tamil, and Hindi.
- Strong analytical and interpersonal skills to resolve customer issues.
- Dedicated to providing excellent service and maintaining customer satisfaction.
- Flexibility to operate in rotational work shifts.
Eligibility and Language Requirements
Candidates must have completed graduation. Fluency in English, Tamil, and Hindi is required.
Compensation and Benefits
- Monthly take-home salary ranging from ₹17,000 to ₹20,000.
- Additional allowances for night shifts.
- Split shift allowances applicable.
Skills
Work styles they’re looking for
Communication
Problem Solving
Team Collaboration
Shift work adaptability
Flexibility
Collaboration with Internal Teams