Customer Care Executive

About Gennii

Gennii is an innovative fintech and Web3 platform specializing in digital assets, tokenization, AI-driven financial solutions, and growth through community engagement. We are seeking a proactive and organized Customer Care Executive to contribute to our administrative functions and client acquisition initiatives.

Key Responsibilities

• Engage potential clients by making outbound calls and following up on marketing-generated leads.
• Maintain consistent communication with current clients and users to nurture relationships.
• Assist in onboarding new clients and promptly address basic inquiries.
• Conduct daily administrative tasks including maintaining office documents, records, and databases.
• Generate reports, organize files, and support internal office activities to ensure operational efficiency.
• Monitor marketing team activities, track leads and sales progress, and prepare management reports.
• Manage sales records and customer data within CRM or similar databases.
• Coordinate with co-working space personnel and vendors to facilitate smooth office operations.
• Support the organization and execution of company meetings, seminars, webinars, and promotional events.
• Provide regular activity updates and reports to senior management.

Qualifications and Skills

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related discipline preferred.
• Experience ranging from freshers to professionals with 1–3 years in administration, client servicing, sales coordination, or customer support.
• Excellent communication skills, both verbal and written.
• Strong organizational capabilities and ability to multitask effectively.
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Professional telephone etiquette with good time management and attention to detail.
• Demonstrated ability to work independently and collaboratively within a team environment.
• Positive attitude, willingness to learn, problem-solving skills, and ability to work under deadlines.

Performance Indicators

• Completion of daily client follow-ups.
• Conversion rates of leads into clients.
• Accuracy and timeliness of administrative documentation and reporting.
• Effectiveness of marketing records and event organization.
• Overall client satisfaction and response responsiveness.
• Smooth coordination and operations of the office environment.