Customer Care Executive

Overview

We are seeking a courteous and professional Customer Care Executive to join our team at V3S Motors, located in Bengaluru's BTM Layout. This role focuses on addressing customer inquiries, resolving complaints, and ensuring a satisfying customer experience across multiple communication channels.

Key Duties

• Respond to customer queries via phone, email, chat, and other platforms.
• Understand and address customer concerns accurately with appropriate solutions.
• Handle and resolve complaints promptly and courteously.
• Conduct follow-ups to ensure customer issues are fully resolved.
• Maintain detailed records of customer interactions and complaints.
• Collaborate with internal teams to resolve customer problems effectively.
• Provide information regarding products, services, pricing, and company procedures.
• Meet or exceed customer service and performance goals.
• Develop and sustain positive and professional relationships with customers.
• Escalate complex matters to supervisors or managers as needed.
• Adhere to company policies related to customer service.

Candidate Requirements

• Minimum educational qualification: 12th pass or graduate.
• Open to both freshers and individuals with prior customer service experience.
• Experience in call center operations is an advantage.
• Basic computer literacy, including MS Office and CRM software, is necessary.
• Strong communication and listening skills.
• Customer-oriented mindset with patience and professionalism.
• Capability to multitask and work efficiently under pressure.
• Familiarity with local languages, Hindi, and English preferred.

Compensation and Benefits

• Monthly salary ranging from 15000 to 25000 INR, depending on experience.
• Performance-based incentives may be offered.
• Opportunity for training and career advancement.
• Employee benefits according to company policies.

Work Environment

• Full-time role based primarily at the office in BTM Layout.
• Shifts may rotate as per operational requirements.
• Weekly off days provided following company regulations.