Customer Care Coordinator

The Opportunity

The Customer Care Coordinator plays a key role in building and maintaining support worker rosters so clients receive consistent coverage and smooth service. The position requires close coordination with the internal team, resolving roster clashes, and making sure scheduling follows policy and client-specific needs.

This position suits someone with strong communication, solid organisational ability, a calm approach under pressure, and the flexibility to work in a busy, changing environment.

The role is part time for 22 hours each week, with the following schedule: Tuesday 4:30pm to 10:00pm, Saturday 6:30am to 3:00pm, and Sunday 6:30am to 4:00pm.

Skills and Experience

• Background in customer service or call centre work
• Strong verbal and written communication
• High standards of professional conduct, including respect for confidentiality and privacy
• Ability to work on your own as well as collaborate effectively in a team
• Good time management, prioritisation, and organisational capability
• Confident use of computer systems, including the Microsoft suite

About the Organisation

The employer is a not-for-profit organisation serving communities from Taupo to Whangarei by delivering important health and social services. Its work is guided by the goal of helping clients live better lives, and by values of Hope, Trust and Integrity, Compassion, Partnership, and Tangata Whenua.

The Enliven service supports older people and people living with disabilities or recovering from injury through home and community care. The team of more than 600 is focused on helping older adults, people living with dementia, and others stay independent, socially connected, and active in their communities.

The organisation also places strong emphasis on diversity and inclusion. It identifies as dementia friendly, holds DVFREE Tick accreditation, is part of Te Uru Tāngata Centre for Workplace Inclusion, and is a member of the Pride Pledge.

Working With Us

• Opportunities for continued professional growth and career development
• Free access to professional and external counselling, support, and advice through the Employee Assistance Programme
• Discounted services and products through the BOOST programme
• Recognition rewards for successfully referring a friend or family member to join PSN
• Formal service recognition starting from 5 years of service with PSN
• KiwiSaver paid on top of salary
• Option to buy up to 10 extra days of annual leave per year

Additional Information

If you would like more information or a copy of the role profile, you can contact Enliven.Recruitment@psn.org.nz.

The organisation also invites candidates to visit its careers page to learn more about the workplace and explore other opportunities.

The role is part of a team committed to helping solve community needs and deliver better outcomes for clients.