- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants with a background in customer support, call centers, customer service, or similar roles are encouraged to apply. The position is open to all genders and all backgrounds. Candidates must have C2-level German and basic English skills; other languages are a bonus.
- Resume
- Required to apply
Job description
About the role
Wemolo is looking for a Customer Care Agent to support customers from a fully remote setup within Germany. In this role, you will help people who use a product that is changing how parking spaces are managed, contributing directly to the future of urban mobility. The company values growth, innovation, and personal development, and this position plays an important part in strengthening its B2C customer service.
What you will do
- Serve as the first point of contact for customers and maintain close, direct communication with them.
- Handle customer questions and solve issues by phone and email while keeping service quality consistently high.
- Help improve customer support processes and share customer feedback with the relevant internal teams.
- Work under the Customer Care Team Lead and coordinate closely with colleagues from Customer Success, Project Management, Business Development, Engineering, and Product.
- Manage complaints and more complex cases calmly, with a focus on de-escalation and clear problem solving.
What the company is looking for
The ideal candidate has some prior exposure to customer support, a call center, customer service, or a similar environment. You should stay composed and friendly even when things get busy, work in a structured and analytical way, and enjoy finding creative solutions for customer problems. The role suits someone who is self-driven, eager to learn, and comfortable working in a fast-moving setting. Strong German skills at C2 level are required, along with basic English knowledge; additional languages are a plus.
What is offered
- Flexible mobility support, including bike leasing or a travel allowance.
- Strong ownership over your area of responsibility and its KPIs.
- A collaborative team culture with networking opportunities, team events, and Spirit Days.
- A monthly meal allowance to support your wellbeing while working remotely.
- Access to EGYM Wellpass or Urban Sports Club, with entry to more than 1,000 sports and health locations across Germany.
- Modern equipment and ergonomic work setup, available for both Mac and Windows users, whether remote or in the office.
- A relaxed dress code where comfort matters more than formal appearance.
Additional information
The company welcomes applicants of all backgrounds, origins, gender identities, and personal circumstances. It promotes a respectful, inclusive workplace where every team member can have a voice, grow professionally, and feel valued. The role is fully remote/home office based.