Customer Care Advisor (Non-voice)
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- University graduate
- Eligibility
- University graduates who can work onsite in Riyadh and are comfortable with rotational schedules are encouraged to apply. The role is open to qualified candidates regardless of background.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Tamara is a major fintech platform serving Saudi Arabia and the broader GCC, with a goal of making financial services more customer-focused and helping people achieve their goals. It supports millions of users and works with major international and regional brands including SHEIN, Jarir, noon, IKEA, and Amazon, along with many small and medium-sized businesses. Tamara was Saudi Arabia’s first fintech unicorn and is supported by investors such as Sanabil Investments, SNB Capital, Checkout.com, and others. Its headquarters are in Riyadh, and it also operates support offices across the region and globally.
Role Overview
As a Customer Care Associate on the Customer Experience team, you will handle customer questions through website messaging and live chat. This is an onsite position based in Riyadh. The role calls for someone who can deliver accurate, timely, and personalized support while representing Tamara’s service standards in every interaction.
What You’ll Do
- Respond to incoming emails and live chat conversations promptly and professionally.
- Understand customer concerns, questions, and support needs.
- Offer correct information and practical solutions to customer issues.
- Check customer accounts and transactions to help resolve cases.
- Explain Tamara’s services clearly and in detail.
- Work toward support targets while maintaining a high level of service quality.
- Use approved communication guidelines and scripts for different scenarios.
- Handle customer records and transaction-related issues carefully and accurately.
What We’re Looking For
- A university graduate.
- Prior experience in customer service is an advantage.
- Native-level Arabic speaker.
- Good English fluency, at B2 level.
- Comfortable using computers and internet-based tools.
- Strong written and spoken communication skills.
- Ability to manage customer issues effectively.
- Capable of solving problems quickly.
- Flexible for rotational working hours and days.
Additional Information
Applicants from all qualified backgrounds are welcome to apply.