Curator (Part Time)

About Fluent Inc.

Fluent Inc. is a comprehensive cannabis company involved in cultivation, processing, formulation, and retail operations across Florida, Pennsylvania, and Texas, with an additional presence in Michigan through a partner. Our mission is to compassionately provide patients with access to top-tier medical cannabis in a professional, healthcare-focused environment that emphasizes exceptional customer service. Patient well-being is our utmost priority, and we maintain unparalleled standards, practices, and performance.

We are seeking motivated leaders who are eager to collaborate with talented individuals and foster a positive work atmosphere. Our commitment to continuous improvement drives development opportunities, encourages constructive feedback, and enhances our contributions as a leader in the medical cannabis industry.

Learn more at www.getfluent.com. Follow us on LinkedIn.

Role Summary

As a Curator, you will serve as a primary sales representative and the initial point of contact for customers entering the dispensary. Your role involves generating enthusiasm for Fluent products, offering suitable solutions, and educating patients on the safe and effective use of our offerings. You will contribute to a unique customer experience at the Fluent dispensary. By reviewing doctor's recommendations and collaborating with your team, you will identify patient needs and recommend appropriate products. Your effectiveness in sales will be key to converting every Fluent visitor into a loyal customer.

Key Responsibilities

• Deliver outstanding customer service while achieving and exceeding sales targets.
• Drive increases in dispensary, team, and individual sales over time.
• Provide excellent customer experiences in diverse settings and thrive on continuous interaction.
• Utilize available resources to effectively assess customer health conditions and requirements.
• Escalate any unresolved issues to the appropriate supervisor for resolution.
• Support delivery operations by acting as a Health Educator.
• Conduct inventory counts and generate sales reports.
• Document all customer interactions and subsequent actions taken.
• Follow up diligently on customer issues that require further investigation.
• Maintain comprehensive knowledge of the product guide and a thorough understanding of the benefits of medical cannabis.
• Communicate with the Director of Retail Operations, General Manager, and/or Customer Service Manager regarding the status of ongoing issues.

Qualifications and Experience

• Prior customer service experience is desirable.
• Proven sales experience.
• Proficiency in MS Office applications.

Skills and Interests

• Exceptional multitasking abilities, managing multiple requests concurrently without compromising focus.
• Strong organizational skills, initiative, and effective communication.
• Proactive problem-solving, time management, discretion, and confidentiality are essential.
• Ability to cultivate strong interpersonal relationships through frequent face-to-face, phone, and email interactions.
• Collaborative spirit, working effectively with others to enhance overall work standards and service quality.
• Excellent written and verbal communication capabilities.
• Capacity to prioritize tasks and adopt a proactive approach to assignments.
• Proficient sales techniques and strategies.

Work Environment

This position operates within a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

Employees must be able to perform essential job functions successfully. This includes regularly speaking and hearing, frequently standing for extended periods, walking, using hands for fine motor tasks, reaching, and operating computers (iPad, laptop, desktop) for extended periods to review information and provide recommendations. Effective verbal and written communication is necessary. Occasional lifting of up to 25 pounds may be required. Regular and predictable attendance is mandatory.

Position Type and Expected Hours of Work

This role involves regular long hours and frequent weekend work.

Required Education and Experience

• Minimum of an Associate degree.
• At least one year of sales experience.

Preferred Education and Experience

• Bachelor’s degree.
• Experience in a dispensary setting is a plus.

Additional Requirements

• Must be at least 21 years of age, as per state law.
• Must successfully pass a comprehensive background check.
• Must pass a drug screening.

Other Duties

This job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may be modified at any time with or without notice.

AAP/EEO Statement

Fluent is an equal opportunity employer. We welcome applications from all individuals, irrespective of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other legally protected classification. All applicants must be legally authorized to work in the United States and will be required to provide proof of eligibility. Please note that only shortlisted candidates will be contacted.