Credit Management Executive

About Singtel

Begin a career filled with opportunities at Singtel, where our mission to empower every generation connects people to the resources they need to thrive. Each interaction opens doors to new initiatives and growth, enabling your career to reach new heights. Singtel embodies the fusion of technology with purpose, striving to become an AI-first telecom company that bridges individuals, businesses, and communities through reliable networks, smart digital services, and cutting-edge technology.

We innovate everyday experiences in mobile, broadband, entertainment, and lifestyle services, while equipping enterprises with AI, 5G+, cloud solutions, cybersecurity, data centers, and digital platforms. The solutions we build impact millions, shaping how they live and work globally.

At Singtel, your efforts have tangible effects, whether in engineering intelligent networks, developing sovereign AI cloud platforms, enhancing cybersecurity, crafting seamless customer experiences, or participating in sustainable innovation. Join us and be part of teams defining the technological future. Backed by decades of know-how and a culture that champions continuous learning and innovation, Singtel provides unmatched scale, opportunities, and support for your growth.

Role Overview and Responsibilities

• Oversee the complete accounts receivable portfolio for assigned corporate clients.
• Monitor customer accounts to detect credit risks, overdue payments, and potential bad debts; implement timely collection strategies to reduce delinquencies.
• Engage in professional debt collection activities including payment follow-ups, account reconciliation, dispute resolution, and ensuring accurate payment application.
• Coordinate internally with Sales, Billing, Finance, and Network teams to settle billing conflicts, pricing concerns, service disputes, and other issues affecting collections and customer satisfaction.
• Evaluate and process sales order release requests.
• Carry out service suspension and restoration following company credit policies, maintaining appropriate communication with customers.
• Conduct detailed credit analyses by reviewing financial records, payment patterns, and exposure to assess customer creditworthiness.
• Lead Debt Review meetings with Sales and key stakeholders to analyze aged receivables, define collection strategies, and drive action plans for major accounts.
• Prepare and analyze monthly aging reports, collection performance dashboards, credit exposure data, and management reports to inform business decisions.
• Ensure compliance with internal credit policies, financial controls, audits, and regulations for strong governance.
• Assist both internal and external audits by providing timely documentation, analysis, and responses to queries.
• Participate in initiatives to improve processes and operational efficiency through automation and system upgrades.
• Perform additional assignments and projects as needed.

Required Qualifications and Skills

• Diploma in Accounting, Finance, Business Administration, or a related discipline.
• Experience in credit management, accounts receivable, collections, or similar finance areas.
• Good knowledge of credit assessment, accounts receivable processes, and collection strategies.
• Strong analytical capabilities, critical thinking, problem-solving aptitude, and meticulous attention to detail.
• Excellent interpersonal and communication skills to engage cross-functional stakeholders and foster positive customer relationships.
• Proactive, customer-oriented, and capable of managing difficult discussions professionally.
• Highly organized to handle multiple tasks, prioritize deadlines, and work efficiently in fast-paced settings.
• Proficiency in Microsoft Office, especially Excel; experience with SAP or credit management systems is advantageous.
• A self-driven team player with a mindset geared toward continuous improvement and openness to change.

Join Us

Are you prepared to embrace BIG possibilities? Become a part of Singtel's journey to shape future technology while advancing your career through meaningful work and continuous learning.