Job description

Role Overview

The Compound Manager is responsible for maintaining tenant files, ensuring timely payment of leases, coordinating maintenance services, and enforcing safety protocols within a family residential compound. This role requires daily on-site presence to monitor the property and manage tenant relations effectively.

Key Responsibilities

Review tenant applications to verify eligibility, maintain and clean waiting lists, and showcase available housing units to prospective tenants.
Adhere to compound housing procedures when processing eligible applicants and complete all new move-in documentation thoroughly and accurately.
Conduct property walkthroughs twice daily—morning and evening—to provide visible management presence and ensure the compound’s upkeep and aesthetic standards.
Ensure vacant units are quickly prepared for occupancy by managing vendor and maintenance staff performance, minimizing revenue loss from vacancies.
Reduce vacancy losses by simultaneously processing multiple applicants upon receipt of alerts about current residents' intent to vacate.
Distribute rent and utility bills, collect payments via cheques or wire transfers, and enforce security deposit policies.
Address tenant complaints promptly, resolve issues, document incidents in writing, issue warning notices as necessary, participate in eviction proceedings, and maintain a daily managerial log.
Provide tenants with information about local schools, shopping centers, recreational areas, and public transport options.
Coordinate the scheduling and use of the multi-purpose room and community center to ensure efficient event management.

Qualifications and Skills

Diploma in management, marketing, or an equivalent qualification.
Minimum five years of experience in compound management or a related role.
Basic understanding of real estate and supply chain management principles.
Physical stamina and strength to perform operational tasks.
Strong work ethic and dedication to responsibilities.
Commitment to delivering excellent customer service and maintaining positive tenant relations.
Effective communication abilities.
Problem-solving skills to handle tenant and property management challenges promptly.

About the Employer

RIAN Global Talent partners with the world’s leading organizations to source and place top industry experts and leaders who are adept, passionate, and culturally sensitive. Focused on human capital, they deliver talent solutions aligning closely with business strategies to create client value.