Complaints Counsel

Overview

Revolut, a fintech pioneer established in 2015, serves more than 75 million customers worldwide with innovative financial solutions such as spending, saving, investing, currency exchange, and travel-related products. With a workforce of over 13,000 people globally, Revolut fosters a culture recognized as a Great Place to Work™. The Legal team plays a key role by simplifying complexity into actionable guidance that ensures fast yet compliant business growth.

Role Summary

The Junior Complaints Legal Counsel will be instrumental in supporting Revolut’s expansion by managing dispute resolution processes. The role involves handling out-of-court consumer complaints, coordinating with Greek law firms on litigation, and providing legal advice on dispute matters.

Key Responsibilities

• Lead the end-to-end process for resolving out-of-court disputes and consumer protection complaints with the relevant Greek authorities.
• Review and prepare formal legal responses related to dispute claims.
• Collaborate with external legal counsel in Greece to oversee ongoing litigation cases.
• Offer legal guidance and resolve complex escalated dispute tickets involving branch operations.
• Draft legal documents and enhance internal workflows to improve dispute handling efficiency.

Required Qualifications and Experience

• Bachelor's degree in law and active membership in a Greek Bar Association.
• Prior experience in a law firm or as in-house counsel, preferably within banking or financial sectors.
• Familiarity with dispute resolution, litigation, or financial regulatory law.
• Capability to coordinate and communicate with external Greek law firms effectively.
• Fluency in English and Greek, with strong skills in drafting formal legal responses and articulating complex topics in both languages.
• A proactive and collaborative approach to managing internal and external stakeholder interactions.

Desirable Skills

• Experience with alternative dispute resolution methods, especially in financial services contexts involving the Hellenic Consumers’ Ombudsman and the Hellenic Financial Ombudsman.
• Knowledge of Greek Consumer Protection Law, PSD2 implementation in Greece, and regulations set by the Bank of Greece.
• Interest in fintech industry developments.

Diversity and Inclusion

Revolut is committed to cultivating a diverse and inclusive workplace, fostering innovation and exceptional service through varied experiences and backgrounds. Applications from diverse candidates are encouraged to join this multinational and hardworking team.

Important Application Information

• Only apply via official Revolut recruitment channels—no third-party services or platforms are used.
• Verify all communications come from official @revolut.com email domains.
• Beware of scams requesting payments or personal financial data; such requests are fraudulent and should be reported immediately.

By applying, candidates confirm the accuracy and completeness of their submissions and consent to personal data being processed as detailed in Revolut’s Candidate Privacy Notice.