Community Manager

About Coffee Culture

Coffee Culture is a pioneering Indian café brand with over 20 years of experience in hospitality and locations in various cities. Our vision is to establish each Coffee Culture café as a beloved community hub where people connect, create, and feel a sense of belonging, not just a spot to drink coffee. We aim to become India’s leading community-oriented café chain.

Job Overview

We are seeking a passionate Community Growth Manager to transform our cafés into lively neighborhood centers by engaging entrepreneurs, creatives, professionals, students, and locals. This position is field-based with travel required across different Coffee Culture cafés primarily located in Surat, Gujarat. This is a full-time role that is people-centric and involves hands-on execution rather than desk work.

Key Responsibilities

• Develop and nurture vibrant communities at each Coffee Culture outlet.
• Plan and implement weekly community events and interactive experiences.
• Establish partnerships with local businesses, educational institutions, startups, and creator groups.
• Build and expand Coffee Culture’s membership network.
• Collaborate with marketing and café teams to boost engagement levels.
• Launch creative programs for creators and brand ambassadors.
• Increase repeat visits by fostering community-driven initiatives.
• Create scalable community engagement guidelines applicable to all locations.
• Track and optimize community engagement using specific performance indicators.

Potential Community Groups

• Entrepreneurs and founders
• Students
• Artists and creatives
• Book readers
• Coffee enthusiasts
• Musical talents
• Fitness groups
• Pet owners
• Women entrepreneurs
• Photographers
• Freelancers
• Corporate workers
• Local creators

Candidate Profile

• 2 to 5 years of relevant experience in community management, brand marketing, event coordination, or partnership development.
• Exceptional networking and relationship-building capabilities.
• Proven skills in event planning and execution.
• Highly organized with strong ownership and accountability.
• Comfortable working across multiple sites and traveling as needed.
• Effective communication skills and passion for delivering excellent customer experiences.
• Creative thinker with robust execution skills.

Desirable Skills

• Experience with creator marketing and event management.
• Understanding of hospitality and startup environments.
• Knowledge of community platforms and partnership cultivation.
• Social media proficiency and public speaking abilities.

Performance Indicators

• Growth and activity in community membership.
• Event participation rates.
• Increase in repeat customer visits.
• Number and strength of community partnerships.
• Expansion of membership programs.
• Generation of user-driven content.
• Customer loyalty metrics.
• Successful collaborations with local groups.
• Revenue contributions from community initiatives.

Why Work with Coffee Culture?

• Opportunity to build one of India’s most engaged café communities.
• Direct collaboration with company founders.
• High level of ownership and authority in decision-making.
• Chance to create community programs on a national scale.
• Rapid career advancement prospects.
• Encouragement to innovate and experiment.
• Be part of a hospitality brand with over two decades of legacy.