Community Interpreter

About Convo Communications

Convo Communications LLC was established in March 2009 and has grown into the largest Deaf-owned company in the world. The organization has a workforce of more than 500 people and supports customers across five countries in ten languages.

Convo’s mission is centered on improving everyday communication for Deaf people and those around them. The company focuses on reducing the barriers and loss of experience that many Deaf individuals face by providing communication solutions that make a meaningful, long-term difference.

Role Overview

The Community Staff Interpreter provides professional American Sign Language (ASL) and English interpreting across a broad range of community environments. The role also supports the scheduling function by helping with coverage coordination, assignment planning, and practical decision-making in the field.

This position contributes to smooth service delivery by working closely with scheduling teams and fellow interpreters. It requires the ability to respond quickly and thoughtfully to assignment changes, cancellations, and urgent service requests.

Key Duties

• Deliver high-quality ASL/English interpreting in varied settings such as medical, legal, educational, corporate, and video-based appointments.
• Work with scheduling staff to track interpreter assignments, confirm coverage, and make adjustments as needed.
• Spot coverage issues, cancellations, and short-notice needs early, then help resolve them in real time.
• Step in to support assignments directly or recommend other suitable options to keep services running smoothly.
• Provide input on interpreter pairing and assignment fit based on qualifications, skills, and client requirements.
• Support teammates by demonstrating professional behavior, participating in case conferencing, and helping with skill development.
• Offer cultural and communication guidance in complex interpreting situations involving Deaf, DeafBlind, and hearing clients.
• Keep communication timely and dependable with internal teams and follow through on assigned responsibilities.
• Join case conferences, debriefs, and peer discussions to encourage quality improvement and professional growth.
• Follow internal procedures, customer-specific expectations, and all required documentation practices.
• Perform at-home VRI work when not assigned to client-site interpreting.
• Keep certifications, required training, and compliance records current for regulated work environments.
• Represent the organization professionally in the community and act in line with ethical interpreting standards and company values.
• Remain flexible for occasional evening work and urgent assignments, including a rotating on-call schedule of 1–2 weekends per month, with at least one weekend required and two weekdays off in the week after each on-call weekend.
• Help with planning and execution of community-based events when needed.

Qualifications

• Strong fluency in American Sign Language and spoken/written English.
• At least 3 years of professional community interpreting experience.
• RID Certification or VQAS Level III, or an equivalent credential; uncertified candidates may be considered if they obtain certification within 1 year of hire.
• CHI (Certificate of Healthcare Interpreting) is strongly preferred.
• Good knowledge of the NAD-RID Code of Professional Conduct and Deaf cultural competency.
• Ability to analyze situations quickly and make sound decisions in fast-paced or high-pressure settings.
• Comfort using Zoom, Google Workspace tools such as Calendar, Docs, and Sheets, and internal scheduling systems.
• Strong interpersonal skills and clear communication abilities.
• Dependable, adaptable, and consistently professional.

Additional Requirements

• Candidates must have reliable personal transportation for travel to and from job sites.
• The role involves routine local travel in a personal vehicle for up to 3 hours per day, with occasional longer travel.
• A minimum internet speed of more than 20 MBPS is required.

Compensation

The pay rate for this remote role is USD 38.50 to 44.75 per hour.