Collections Specialist

About the company

iwoca builds flexible finance for small and medium-sized businesses that need quick decisions and reliable support. Its technology, data-led approach, and customer service are designed to help business owners move fast when cash flow pressure or growth opportunities arise. The company has already supported 100,000 businesses with more than £4 billion in funding and aims to help one million SMEs in important turning points that can have a lasting impact on communities and economies.

Role overview

iwoca is hiring a Collections & Debt Recovery Specialist to strengthen recovery outcomes while treating customers fairly and carefully. The role sits in a fast-moving, service-oriented environment where the focus is on finding the right solution for both the customer and the business.

What you will do

• Manage a large portfolio of customer accounts in arrears from first contact through to resolution, while dealing with a range of individual situations.
• Handle incoming and outgoing calls, letters, and emails with professionalism, precision, and strong service standards.
• Maintain regular contact with customers to understand their circumstances, confirm agreement breaches, and work toward resolution.
• Agree, set up, and track workable repayment arrangements that reflect the customer’s position and the company’s interests.
• Collaborate with different internal teams to assess each case and decide the most suitable next step.
• Work with Collections Management and the Head of Collections to refine recovery approaches and improve outcomes.
• Coordinate with external partners such as debt collection agencies and paralegals, monitoring their activity to support the best result.
• Follow relevant laws, regulatory guidance, company procedures, and internal policies at all times.
• Protect and uphold the company’s reputation in every interaction.
• Keep systems and databases accurate and current by recording actions, notes, observations, and results throughout the recovery process.

Requirements

• Curiosity and confidence in using AI tools in practical ways to solve problems, improve productivity, and raise work quality, along with good judgement about when and why to use them.
• German language ability at C1 level, with the confidence to speak with clients, negotiate arrangements, and manage difficult conversations.
• At least 1 year of debt recovery experience is preferred, ideally in a commercial or business setting.
• Clear communication, accuracy, professionalism, and confidence.
• Empathy, patience, and a calm approach when handling sensitive situations.
• The ability to deal with varied challenges, think creatively, and respond quickly.
• Commercial awareness, an entrepreneurial mindset, and genuine interest in helping SMEs.
• Experience in the finance sector is an advantage.
• A mindset that is smart, humble, motivated, and focused on continuous improvement.

Compensation

The expected pay range for this role is €34,000 to €46,000, with a stated compensation range of €36,000 to €46,000. Applicants are invited to share salary expectations. Pay is benchmarked against market rates, with quarterly performance and salary reviews.

Culture and working style

iwoca values independent thinking, evidence-based decisions, and the freedom to develop in the direction that helps each person do their best work. The company is technology-driven and actively supports the use of AI to work faster and more effectively, with access to the right tools and data.

Office environment

The company operates offices in London, Leeds, Berlin, and Frankfurt, with drinks and snacks available. Teams also take part in community and social activities such as running groups, padel, and monthly ping-pong and pool competitions.

Benefits

• International team with more than 35 nationalities and a strong growth mindset.
• 26 days of annual leave plus an additional day off on your birthday.
• One month of fully paid sabbatical leave after 4 years.
• Mental health support with direct access to certified psychologists through OpenUp.
• Annual ski chalet trip in winter, plus summer team trips to destinations such as France, Italy, Spain, and beyond.
• Gym membership support of €25 for either Fit711 or Urban Sports Club.
• €30 contribution toward the Deutschlandticket.
• Company pension with Canada Life.
• Central Frankfurt office and Berlin office in Prenzlauer Berg.
• Paid volunteer day to support a charity of your choice.
• Corporate Benefits discounts.
• Fully stocked office fridges and snacks throughout the day.
• Learning and development budget, including a book allowance.
• Budget for learning German.
• Company-wide talks with internal and external speakers.
• Access to learning platforms such as Treehouse.

Additional information

The company also references its benefits and policies guide and interview welcome pack for further details.

Eligibility

This role is intended for candidates who can work onsite in Bernau, Brandenburg, Germany and communicate professionally in German at C1 level. It is suited to people with collections or debt recovery experience, especially those with commercial or business-sector exposure.