Collections Specialist

About OpenText

OpenText is a worldwide leader in information management and enterprise information management, helping organizations simplify, transform, and accelerate information workflows across on-premises and cloud environments. The company emphasizes innovation, creativity, collaboration, and a human-centered, AI-enabled approach to work.

As part of this team, you will collaborate with respected global organizations, work through complex challenges, and contribute to initiatives that support digital transformation.

Role Summary

Reporting to the Manager, Collections, this position is responsible for bringing strong global collections experience to help meet collections and accounts receivable targets. The role is focused on delivering an excellent customer experience in A/R, supporting the cash collection strategy, and applying proven practices to ensure high-quality execution across integration-related work.

Key Responsibilities

• Manage timely collection activity for your assigned portfolio and ensure customer records remain accurate.
• Work through collection disputes within your portfolio and aim to resolve them effectively.
• Stay current on evolving collection methods, policies, and operational processes.
• Assess disputed or contentious balances early, before they become 30 days past due, and identify accounts that may be at risk for escalation to your leader.
• Coordinate with colleagues to help with collection work in other portfolios when needed so cash flow and receivables goals are achieved.
• Support your manager on projects and initiatives that improve the cash collection and accounts receivable function.

Education and Experience

You should be enrolled in an accredited credit and collections program, or have an equivalent combination of education and work experience.

Skills and Experience Required

• At least 3 years of collections experience, ideally in a global B2B environment.
• A strong customer-first approach with the ability to resolve issues effectively on the first attempt.
• Clear written and verbal communication skills, along with solid negotiation ability for both internal and external stakeholders.
• Excellent planning and time-management skills, with experience balancing several priorities at once.
• Working knowledge of ERP platforms and the Microsoft Office suite.
• A self-directed mindset with an interest in continuous improvement and process automation.
• Strong teamwork skills and a collaborative approach to solving problems.
• Ability to learn from peers, adapt quickly, and contribute to a resilient culture in a changing environment.

Additional Information

OpenText describes itself as a global community built on trust, accountability, and meaningful outcomes. The company encourages applicants who want to contribute to privacy, technology, collaboration, innovation, and positive change.

The company also states that it is committed to diversity and inclusion and provides equal employment opportunity regardless of background or protected status under applicable law. If accommodations are needed during the application or recruiting process because of a disability, candidates may contact hr@opentext.com.

Compensation and Benefits

This role comes with a benefits package designed to support physical, emotional, and financial wellbeing. Additional details about compensation programs, including variable and commission opportunities for eligible roles, vacation entitlement, and paid time off, can be shared during the hiring process.

The posted salary range is $53,040 to $79,560. Actual pay may fall above or below that range depending on education, experience, skills, geographic location, and alignment with internal equity and market rates.

AI Usage Disclosure

OpenText says it uses artificial intelligence tools in parts of the recruitment process, including resume screening, candidate matching, interview scheduling, and communication. These tools are intended to improve efficiency, reduce bias, and enhance the candidate experience, while final hiring decisions remain with human professionals.