Clinical Assistant

About Pinnacle Home Care

Pinnacle Home Care is Florida's largest Medicare-certified home health provider with a track record of over 20 years delivering patient-centered, compassionate healthcare in patients' homes. The company is committed to empowering clinicians to improve the lives of more than 10,000 patients across Florida daily.

Key Responsibilities

• Coordinate and schedule patient visits for entire care episodes to ensure consistent and continuous care delivery.
• Maintain clinician productivity by updating and monitoring the productivity spreadsheet, identifying staffing needs, and alerting management to any shortfalls or failures to meet standards.
• Follow established procedures to accurately process incoming referrals with a goal of admitting patients within 24 hours of referral receipt.
• Provide daily reports to Care Coordinators and Clinical Managers regarding pending start-of-care (SOC) cases that have been scheduled but not yet admitted.
• Document all patient care updates and scheduling changes thoroughly within communication notes.
• Arrange schedules for new clinician hires to align with their ramp-up expectations.
• Manage resumption-of-care scheduling post-facility discharge according to Clinical Review Team guidance.
• Fulfill work schedule requirements by working at least one major and one minor holiday annually and being available for one weekend each month.
• Ensure compliance with HIPAA and agency confidentiality standards when handling patient and employee data.
• Perform additional tasks assigned by Branch Clinical Manager or Scheduling Manager.
• Schedule, reschedule, and oversee patient visits across disciplines aligned with the care plan, frequency orders, and episode timelines.
• Proactively monitor and address underscheduled visits to avoid missed or delayed care.
• Guarantee sufficient staffing coverage during call-outs, paid time off, weekends, and holidays.
• Balance clinician productivity, geographic factors, and availability to optimize scheduling efficiency.
• Utilize WellSky EMR system tools including Resource Manager, Episode Manager, and task management queues effectively to support workflows.

Candidate Qualifications

• High school diploma or equivalent is required.
• Strong attention to detail ensuring precise scheduling, accurate reporting, and proper documentation in compliance with agency policies.
• Excellent organizational skills with the ability to juggle multiple tasks and meet deadlines reliably.
• Effective communication skills, both verbal and written, to ensure smooth coordination among team members and clinicians.
• Team-oriented mindset to foster constructive collaboration and positive workplace relationships.
• Good problem-solving capabilities to identify scheduling conflicts and operational challenges, implementing effective solutions.
• Adaptability to manage shifting priorities, changing schedules, and dynamic healthcare environments.

Benefits and Company Culture

• Opportunity to provide personalized, one-on-one care helping patients recover in their home environment.
• Stable employment with a market leader boasting more than two decades of service in Florida.
• Access to free continuing education units (CEUs) to support professional licensure and career growth.
• Competitive benefits package including an employee referral program with rewards.
• Acknowledged as a USA Today Top Workplace for a positive and supportive work environment.
• Flexibility in scheduling to balance work-life priorities.
• A collaborative and enjoyable workplace culture encouraging both professional achievement and personal satisfaction.

Additional Information

Pinnacle Home Care is an equal opportunity employer promoting diversity and inclusiveness and prohibits discrimination based on race, religion, age, gender, nationality, disability, veteran status, or other legally protected categories.