Clinical Application Specialist DXR

About the Role

Join Philips, a global leader in health technology, driven to enhance billions of lives worldwide through innovation. We are a diverse team of 80,000 individuals united by a strong purpose and commitment to meeting customer needs, creating impactful solutions in healthcare. In this position, you will contribute to addressing complex and evolving health challenges, helping build a healthier future for all.

Responsibilities

• Use in-depth clinical and technical expertise to provide authoritative advice and support for smooth implementation and effective use of Philips' solutions in healthcare settings.
• Communicate complex technical and clinical information clearly to diverse audiences through training, product demonstrations, and presentations highlighting Philips’ offerings.
• Analyze detailed customer requirements through consultations to design customized solutions aligned with clinical and organizational objectives.
• Customize Philips clinical applications to various healthcare environments, optimizing their configuration and usage under general supervision.
• Develop and deliver targeted educational materials tailored to clinical specialties and user roles to improve proficiency and maximize solution value.
• Collaborate closely with customers to build user skills and encourage adoption of Philips clinical technologies.
• Provide ongoing expert support to ensure successful integration and utilization of applications across healthcare facilities.
• Conduct thorough training sessions empowering end users with the knowledge to use solutions efficiently and effectively.
• Examine intricate clinical workflows and operational processes to identify inefficiencies and opportunities to enhance patient care and operational performance.
• Produce comprehensive reports and documentation related to implementations and support activities to maintain transparency and project tracking.
• Adhere strictly to project schedules and milestones, ensuring flawless implementation and high levels of customer satisfaction.
• Record all customer interactions and support actions in CRM systems and utilize analytics to drive continuous service improvements.
• Support clinical decision-making for DXR products by delivering sales presentations, product demonstrations, and educating sales teams on emerging clinical challenges.

Requirements

• Bachelor’s degree or equivalent clinical qualification; master’s degree in sales, business, or marketing is preferred.
• At least five years of clinical experience in relevant healthcare settings.
• Possession of a Medical Radiation Use License valid in Australia or New Zealand.
• Excellent presentation, communication, and follow-up abilities.
• Strong strategic business insight combined with a customer-oriented mindset.
• Highly motivated with proficient negotiation skills.
• Solid market understanding and capability to work independently.
• Proven experience collaborating effectively within team-based sales environments.
• Willingness to travel to client locations as necessary.

About Philips

Philips is dedicated to transforming the health technology landscape to provide quality healthcare accessible to all. We foster a culture centered on making a real difference in people's lives and are committed to diversity, equity, and inclusion reflected in our workforce and community engagement, including a focus on indigenous populations.

Equal Opportunity and Accessibility

We uphold fair and inclusive hiring practices irrespective of race, religion, gender, sexual orientation, age, disability status, or veteran status. We provide accommodations for applicants with accessibility needs during the hiring process upon request.