Client Support Specialist - Mortgage Process

About E Mortgage Capital, Inc.

E Mortgage Capital, Inc. (NMLS# 1416824) is a mission-driven mortgage company that prioritizes the significance of each loan as a milestone in clients’ lives, not merely a transaction. Operating under the principle “Mortgages are what we do, not who we are,” the company values enduring relationships and client advocacy. As a broker-first lender, it upholds that "Brokers Are Better," providing a wider range of customizable options and competitive rates. The company is dedicated to streamlining the mortgage experience, ensuring transparent guidance, and enabling clients to proceed with clarity and confidence. It functions as an Equal Housing Opportunity lender and complies fully with all licensing and regulatory requirements.

Role Overview

This full-time onsite position is based in the Columbus, Ohio Metropolitan Area. The Client Support Specialist will assist clients throughout the mortgage journey, starting from initial contact to loan closing. This includes collecting required documents, addressing client inquiries, and coordinating activities among internal teams and external partners. Responsibilities encompass verifying application completion, maintaining precise records within company systems, and ensuring adherence to lending regulations and company policies.

The role demands transparent communication with clients regarding loan options, timelines, and procedural next steps. Collaborating internally to guarantee a seamless and positive client experience is crucial. Upholding the company's relationship-centered philosophy and delivering consistent, professional interactions are key expectations.

Qualifications

• Experience handling client-facing roles with proficient communication, active listening, and relationship development skills.
• Exceptional organizational and time management capabilities to juggle multiple files, deadlines, and document requirements.
• Fundamental knowledge of mortgage or financial service processes or a keenness to learn lending industry practices and regulations.
• Familiarity with standard office software tools such as word processors, spreadsheets, customer relationship management, or loan origination platforms; comfortable managing digital documentation.
• Attention to detail and accuracy in validating client data, preparing paperwork, and complying with internal processes.
• Ability to work constructively with cross-departmental teams within an on-site office setting.
• Strong ethical standards, integrity, dedication to client advocacy, and adherence to Equal Housing Opportunity principles.
• Relevant educational background or experience in finance, business, customer service, or related disciplines; prior mortgage industry exposure is advantageous.