- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 10 hours ago
- Work mode
- Hybrid
- Education
- Diploma or degree in Business, Communications, Marketing, or related field
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
SISTIC is Singapore's premier ticketing agency and a top e-commerce platform, facilitating the sale of over 6 million tickets annually across varied event categories. As a trailblazer in the ticketing sector, it collaborates with key event organizers and creators to offer both digital and live experiences to a diverse audience. Its platform simplifies ticket discovery, engagement, and purchase processes, empowering event organizers and partners with data, marketplace strength, and innovative solutions for growth within Singapore and internationally.
Role Overview
The Client Success Specialist is a pivotal full-time position located in Changi that offers flexible hybrid working arrangements. The individual will be responsible for assisting event organizers and partners with onboarding, managing accounts, and delivering operational support daily. Duties include addressing client queries, resolving ticketing and platform challenges, and liaising with internal teams to ensure quick problem-solving. This role involves analyzing client performance data to spot enhancement opportunities, proposing actionable recommendations, and contributing to the refinement of processes, documentation, and best practices to nurture sustainable client relationships.
Required Skills and Qualifications
- Strong expertise in customer service and support, with a dedicated focus on client satisfaction
- Excellent verbal and written communication skills for clearly explaining technical and procedural details
- Analytical capability to interpret client and ticketing data, detect patterns, and suggest improvements
- Previous experience in client success, account management, or operational roles within e-commerce, events, or technology sectors is advantageous
- Ability to juggle multiple stakeholders’ needs and prioritize workload adeptly in a fast-paced hybrid working environment
- Competency with standard office suites and collaboration software, with knowledge of CRM or ticketing platforms as beneficial
- Academic background including a diploma or degree in Business, Communications, Marketing, or a similar discipline, or equivalent real-world experience
Minimum education
Diploma / ITI / Vocational