Client Solutions Manager - Arabic Speaking, Global Business Solutions

Role Overview

The Client Solutions Manager is entrusted with cultivating and expanding enduring client partnerships by delivering scalable, exemplary campaign services that resolve challenges for clients and agencies. This role demands a comprehensive understanding of TikTok's advertising suite, adaptability, and a humble approach to continuous learning. The incumbent will engage as part of a team dedicated to consulting and marketing expertise to actively propel client growth initiatives including upselling, contract renewals, and campaign reactivations.

Key Responsibilities

• Manage and enhance post-sale relationships with clients ranging from small to large advertisers.
• Collaborate internally with advertising operations, product development, and R&D teams to ensure seamless campaign implementation.
• Assist internal teams in managing advertising inventory distribution.
• Monitor campaign performance closely and initiate proactive improvements.
• Partner with product and engineering units to resolve client issues encountered during campaigns.
• Possess strong skills in campaign setup, management, and optimization, relying on performance data to provide strategic business insights to clients and refine advertising capabilities.
• Contribute valuable market feedback to influence advertising strategies.
• Support sales teams with pre-sale research and pitch preparation.
• Regularly conduct business reviews employing a consultative, long-term perspective to nurture client relationships alongside sales teams.

Required Qualifications

• Fluency in both Arabic and English, written and oral, crucial for client communication across the MENA market.
• A minimum of three years' experience in account management or client services focused on digital marketing, with an emphasis on agency exposure preferable.
• Demonstrated ability to manage performance advertisers and a deep understanding of their operational challenges.
• Competence in analyzing data to derive meaningful insights about campaign performance.

Desired Attributes

• A proactive approach coupled with strong project management, organizational, and analytical capabilities.
• Willingness and ability to travel domestically and internationally when required.

Additional Information

About TikTok: TikTok is a premier platform for short-form mobile videos aimed at inspiring creativity and spreading joy globally, with headquarters located in Los Angeles and Singapore, and multiple offices worldwide including Dubai.

Why Join: At TikTok, creativity is paramount. The company values innovation, continuous learning, teamwork, and an "Always Day 1" mindset fostering resilience and impact. Employees collaborate to inspire and enrich communities through a technology-centric environment.

Diversity & Inclusion: TikTok pledges to cultivate a diverse, inclusive workspace that respects and values the varying skills, experiences, and viewpoints of its employees, mirroring the diverse global audience it serves.