Client Services Specialist

About Rabobank

Rabobank is a leading global bank specializing in food and agribusiness. We are dedicated to creating long-term value for our clients and contributing to a better New Zealand. Join our team and be part of our success.

About the Role

As a Client Services Specialist, you will be the primary point of contact for our Online Savings and Agribusiness clients across Australia and New Zealand. This Monday to Friday role involves providing exceptional customer service through various channels, resolving inquiries, and supporting our diverse range of products and services. You will be part of a dynamic and supportive team, making each day unique. This is an excellent opportunity to launch your banking career, develop valuable skills, and grow within a globally recognized organization that fosters collaboration and continuous improvement.

Responsibilities

• Deliver outstanding customer service via phone, email, and digital platforms.
• Address and resolve customer inquiries effectively, striving for first-contact resolution.
• Investigate and manage customer issues, including complaints and potential fraud cases.
• Assist clients with inquiries related to products, services, and banking procedures.
• Accurately process transactions, account requests, and general service tasks.
• Maintain detailed records and ensure clear written communication.
• Collaborate with team members to achieve service level agreements and key performance indicators.
• Adhere strictly to bank policies, procedures, and risk/compliance guidelines.

Requirements

• Exceptional verbal and written communication abilities.
• A professional demeanor, positive outlook, and a strong focus on customer satisfaction.
• Capability to take ownership of customer needs and achieve first-call resolution.
• A solutions-oriented approach with strong problem-solving skills.
• Meticulous attention to detail and a commitment to accuracy.
• A collaborative spirit, dedication, and the ability to work independently using initiative.
• Candidates must be willing to work onsite for the initial six months for comprehensive training.

Perks

• Subsidized health insurance.
• Contribution towards a corporate wardrobe.
• Opportunities for significant career development.
• A positive office environment with engaging team events.
• Potential to transition to remote work after demonstrating key performance metrics.

Eligibility

We are seeking individuals who are passionate about delivering excellent customer experiences and possess a natural customer-centric approach. While prior call center or banking/finance experience is not mandatory due to our comprehensive training, a positive attitude is essential. This role is ideal for those looking to build a long-term career within the banking sector.

Additional Information

Applications will be assessed on a rolling basis and will close on Sunday, June 21, 2026. Rabobank New Zealand is committed to inclusion, equity, and belonging, fostering positive experiences for all employees and clients. We offer great working conditions, extensive learning and development programs, and the chance to contribute to a meaningful purpose. We value our employees and are dedicated to creating an environment where everyone can be themselves and feel valued. We are an equal opportunity employer and consider all qualified applicants regardless of ethnicity, sex, gender identity, sexual orientation, religion, disability, or age.