Client Relationship Specialist - Inside Sales

Role Overview

Join Y-Axis Solutions as an Inside Sales Consultant where your main responsibility will be managing customer acquisition by counselling prospects interested in overseas education and immigration services. Handling over 100,000 inquiries monthly, you will provide expert guidance, evaluate client profiles fairly, and sell services via phone, email, and face-to-face communication. Your role involves delivering accurate information about immigration and visa options, helping clients make well-informed decisions and successfully navigate their application processes.

Key Responsibilities

• Act as the initial contact point for prospective clients seeking overseas education and immigration advice across multiple communication channels.
• Offer informed advice on global education and immigration pathways tailored to clients' goals and preferences.
• Maintain updated knowledge of immigration and visa legislation to deliver clear and precise information.
• Perform impartial assessments of client profiles to determine eligibility and likelihood of successful applications.
• Create individualized career strategies for clients based on their unique aspirations and qualifications.
• Provide proactive and responsive customer service to address queries and guide on immigration and visa procedures.
• Achieve targets related to client acquisition, revenue, and other sales metrics by formulating and implementing strategic plans.
• Communicate complex information clearly and listen attentively to customer needs.
• Employ problem-solving skills to resolve client concerns swiftly, ensuring exceptional service delivery.
• Use technology efficiently, including computers, internet, and online communication tools.
• Maintain a sales-driven mindset focused on pursuing opportunities and meeting set targets.
• Build cooperative relationships within the team to support common objectives.
• Demonstrate a positive, outgoing nature with a commitment to continual personal and professional development.

Required Qualifications and Skills

• Exceptional communication skills for counselling and engaging clients about overseas options and services.
• Strong problem-solving capabilities combined with a customer-focused attitude.
• Proficiency in using computers, online platforms, and communication tools.
• A genuine sales orientation with motivation to identify and capitalize on sales lead opportunities.
• Positive and outgoing personality adaptable to changing industry trends.
• Ability to collaborate effectively within a team environment and develop meaningful client relationships.