Client Relationship & Sales Executive

About the Company

Epitails by Commando Kennels is a pet-centric organization offering professional boarding, care, and associated services for companion animals. The company prioritizes safe, hygienic, and empathetic care while ensuring convenience and peace of mind for pet owners. It fosters strong client relationships, clear communication, and high standards of service, with a team dedicated to creating a welcoming atmosphere for both pets and clients and facilitating business growth. Reliability, empathy, and customer satisfaction underpin every interaction.

Role Overview

This full-time, on-site position located in Hyderabad requires managing queries from both prospective and current clients, clarifying service offerings and pricing, and guiding customers through booking and onboarding procedures. The incumbent will regularly follow up to convert leads, maintain client data, and assist in account management to foster repeat business and long-term partnerships.

Key Responsibilities

• Coordinate with operations teams daily to guarantee smooth service delivery.
• Address and resolve any client issues promptly to ensure satisfaction.
• Assist in negotiating contracts when necessary to align expectations and close agreements.
• Proactively reach out to potential leads through calls, messages, and face-to-face interactions to promote services and meet sales targets.

Qualifications and Skills

• Proven aptitude in sales and lead generation to identify prospects and effectively pitch services.
• Strong customer service and account management capabilities to nurture lasting client relationships.
• Basic contract negotiation knowledge and commercial understanding to finalize deals.
• Excellent verbal and written communication skills in English and local languages, with a professional demeanor in calls and personal meetings.
• Ability to work from the Hyderabad office, including on weekends and holidays as needed.
• Good organizational skills, keen attention to detail, and familiarity with CRM tools or spreadsheet applications.
• Experience in sales or customer-facing roles, preferably within pet care or hospitality sectors.
• Possession of a bachelor's degree or equivalent practical experience in business, marketing, hospitality, or a related discipline.

Additional Information

Candidates must confirm their ability to commute daily to the office location in Hyderabad.