Clearance Agent

About the Role

At FedEx, every shipment is important. As a Clearance Agent based in Matraville, New South Wales, you will be instrumental in ensuring international shipments pass customs inspections efficiently, accurately, and in compliance with regulations so that they arrive on schedule to customers.

This role offers the chance to deepen your knowledge in international trade and customs compliance while contributing to a globally respected transportation and logistics leader.

Key Responsibilities

• Review and confirm the accuracy of customs paperwork such as invoices, packing lists, bills of lading, permits, and declarations.
• Prepare and submit customs declarations punctually and with precision.
• Coordinate with customs officials and regulatory agencies to ensure shipments are cleared swiftly.
• Collaborate with customers, freight forwarders, and internal teams to gather necessary information, troubleshoot clearance issues, and reduce delays.
• Investigate and resolve customs exceptions and compliance concerns.
• Maintain detailed records compliant with regulatory standards and FedEx policies.
• Keep abreast of updates in customs laws, trade agreements, and tariff regulations.
• Work alongside Operations, Customer Service, and Sales departments to ensure a smooth customer experience.

Performance Indicators

• Consistently clear shipments accurately and promptly with limited hold-ups.
• Establish and maintain reliable relationships with customers and regulatory bodies.
• Address customs challenges effectively and proactively.
• Ensure compliance and documentation integrity is upheld.
• Provide exceptional service fostering high customer satisfaction.

Candidate Profile

Ideal candidates are problem solvers who thrive under pressure and are dedicated to excellent client outcomes.

• Experience in customs clearance, freight forwarding, logistics, or related international trade sectors.
• Thorough understanding of customs regulations and compliance standards.
• Keen attention to detail and precision.
• Effective communication and ability to manage multiple stakeholders.
• Capable of prioritizing tasks and adhering to deadlines.
• Proficient with computers, particularly Microsoft Office suite.
• Customer service oriented and strong in solving problems.

Company Overview

FedEx ranks among the world's largest express transportation providers and is regularly recognized as a top global company. Serving over 220 countries and territories, FedEx owes its success to its employees who uphold its standards of excellence.

Core Values and Culture

The FedEx People-Service-Profit (P-S-P) philosophy drives all business decisions, ensuring care for employees, excellent service for customers, and sustainable profitability that is reinvested into the company. This philosophy fosters an innovative work environment where employees are valued and empowered, maintaining a distinctive culture that supports ongoing growth and success in the competitive global market.

Equal Opportunity Employment

FedEx is committed to diversity, equity, and inclusion, treating all applicants fairly regardless of age, race, gender, religion, disability, or any other legally protected characteristic.