Claims Call Center Representative

About Zurich

Zurich North America is a major global insurer operating across multiple lines of business and serving individuals, small enterprises, mid-sized organizations, large corporations, and multinational clients in both local and international markets.

Role Overview

Zurich is looking for confident, energetic, and self-driven customer care professionals to join its Claims Call Center team starting in early August 2026. The position is fully remote, including the training period, which runs for 6 weeks and provides a complete introduction to the role.

Applicants must live in the United States, and the most suitable time zones for this role are CST, PST, and MST.

Key Duties

• Receive and process first notice of loss claim reports through Zurich’s phone and non-phone channels quickly and accurately.
• Handle complicated claims questions and issues, and decide when to escalate them or bring in additional support to ensure clear guidance for customers and coworkers.
• Work with internal teams and external contacts to share information, verify details, and close out questions or issues efficiently.
• Share observations and suggestions with the team to help improve customer service quality.
• Work in line with company procedures, risk controls, and compliance expectations.

Schedule and Work Setup

• This is an 8-hour shift scheduled within operating hours of 7:00 AM to 7:00 PM, Monday through Friday, Central Standard Time.
• The role is entirely remote, and training is also completed from home.
• Employees may have the opportunity to earn overtime pay.
• The company does not provide employment sponsorship for this position.
• Remote locations include multiple virtual office states such as Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming.

Compensation and Benefits

• Annual merit increase and bonus potential.
• Short-term incentive bonus eligibility of 5%.
• Competitive PTO.
• 401(k) match.
• Career mobility opportunities.
• Medical, vision, and dental coverage.
• Pay is influenced by role, location, skills, and experience; the advertised hourly range is $17.79 to $21.64.

Training

A structured 6-week training program is included to prepare you for the job.

Equal Opportunity and Compliance

Zurich North America is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other protected characteristics under applicable law. The company also complies with 18 U.S. Code 1033. Unsolicited resumes from agencies are not accepted; approved vendors must use the Recruiting Agency Portal.

Work From Home Requirements

• A dedicated workspace that is quiet and free from distractions.
• A stable high-speed internet connection with at least 5 Mbps upload and 10 Mbps download speed.

Basic Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Experience with data entry.

Preferred Qualifications

• At least 6 months of call center experience.
• Strong data entry ability and typing speed of 32 words per minute or higher.
• Comfort using Windows-based systems and Microsoft Office.
• Ability to move efficiently between multiple browser windows and computer screens with accuracy.
• Good comprehension skills and a professional manner.
• Strong verbal and written communication skills.
• Excellent attention to detail and problem-solving ability.
• Insurance experience is an advantage.

Additional Information

Zurich values fresh ideas, experience, growth, inclusion, and a supportive workplace. With more than 150 years of expertise and coverage across 25+ industries, Zurich North America serves 90% of the Fortune 500 and aims to help shape the future of insurance. The company encourages candidates whose backgrounds may fall outside the stated pay expectations to still apply, as compensation is based on location, skills, and experience and may vary by market.