Chief Steward

Job overview

This role leads the daily stewardship and kitchen utility function in a hotel environment. The position is responsible for dish room activities, overnight cleaning, back-dock cleaning and upkeep, banquet plating support, and food running. It also oversees kitchen support staff such as dishwashers and helpers, with a strong focus on guest satisfaction, employee satisfaction, and cost control.

Role details

Job number: 26082708

Job category: Food and Beverage & Culinary

Location: Conference Centre Street, West Bay, Doha, Qatar

Schedule: Full time

Remote: No

Position type: Management

Primary duties

• Oversee daily kitchen utility work and the staff handling those tasks.
• Make sure the team has the supplies, equipment, tools, and uniforms needed to perform well.
• Plan event support, programs, activities, and staff work assignments.
• Track incoming ordered materials and monitor current stock levels.
• Take inventory of china, glassware, and silver items.
• Control inventory for food, equipment, smallware, and liquor, and report shortages to the right people.
• Inspect supplies, equipment, and work areas to keep service efficient and aligned with standards.
• Look into employee accident reports and follow up as needed.
• Manage equipment, china, glassware, and silverware to ensure clean and adequate supplies are available.
• Ensure staff follow loss-prevention practices to reduce accidents and keep costs under control.
• Apply cleaning standards for serviceware, equipment, floors, and related areas.
• Ensure dish room machines are used and cleaned correctly.
• Confirm that food holding and transport equipment is functioning properly.
• Maintain compliance with all relevant laws, rules, food-handling standards, and sanitation requirements.
• Share important updates with executives, peers, and team members promptly.

Leadership responsibilities

• Use strong communication and interpersonal skills to guide, influence, and motivate others.
• Lead by example with integrity and sound business judgment.
• Supervise staff and manage the day-to-day running of the department.
• Be capable of handling employees' duties when needed.
• Provide direction and prioritize department goals so work is efficient and effective.
• Maintain productivity across the team.
• Set a professional example through appropriate behavior.
• Work toward and surpass performance, budget, and team goals.
• Acknowledge team achievements publicly and encourage cooperation and trust.
• Clearly communicate performance expectations based on each job role.
• Build open, collaborative working relationships with employees.
• Help manage controllable department expenses to meet or exceed budget targets.
• Work to improve service performance continuously.
• Gather employee feedback and understand how the department affects overall property financial objectives.

Guest service focus

• Attend meetings and coordinate with executives, peers, and team members to improve service quality.
• Ensure daily operations meet customer expectations and service standards.
• Keep guest satisfaction central in departmental discussions and ongoing improvement efforts.

Human resources duties

• Guide subordinates by setting performance standards and monitoring results.
• Recruit, interview, select, hire, and promote employees as needed.
• Train staff on safety procedures.
• Provide coaching based on observed service behavior.
• Review employee satisfaction feedback to identify concerns and resolve issues.
• Apply disciplinary processes and documentation according to SOPs and local procedures.
• Support the peer review process and ensure property policies are followed consistently and fairly.
• Train utility staff on sanitation, equipment handling, and chemical use.
• Take part in progressive discipline procedures when necessary.

About the employer

Marriott International promotes equal opportunity and welcomes people from all backgrounds. The organization values diversity and is committed to fair access to opportunity without discrimination based on protected characteristics such as disability, veteran status, or other legally protected status.

Marriott Hotels focuses on delivering thoughtful, forward-thinking hospitality while maintaining the comfort and familiarity guests expect. JW Marriott, part of Marriott’s luxury portfolio, emphasizes associate well-being, training, development, recognition, and a strong sense of community within a luxury hospitality environment.

Additional information

This is a management position supporting hotel food and beverage operations in Doha, Qatar. The role covers kitchen utility operations, staff supervision, inventory control, sanitation standards, and service quality improvement.

Education and experience

• A high school diploma or GED plus 4 years of experience in procurement, food and beverage, culinary, or a related professional area; or
• A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major plus 2 years of experience in procurement, food and beverage, culinary, or a related professional area.

Terms and conditions

The source states that the job is full time, not remote, and based in Doha, Qatar. No salary, stipend, start date, deadline, or number of openings was provided.