Chief Operating Officer, Toptracer

Role overview

Toptracer is a fast-scaling global sports technology business supporting roughly 1,500 customer sites across 38 countries, and it is expected to double in size over the next three years. To support this growth, the company is creating a dedicated Chief Operating Officer role to provide clear leadership and accountability across worldwide technology and operations.

This position owns the reliability of the platform, customer service performance, and overall system uptime. Those areas directly influence customer satisfaction, renewals, and long-term business value, making this one of the most important leadership roles in the organization.

The COO will act as the head of technology and operations, taking responsibility for hardware, software, supply chain, customer support, and service delivery at a global level while establishing the operating discipline needed for rapid expansion. Extensive domestic and international travel is required.

Reporting line and scope

Reports to: President & General Manager, Toptracer

Scope: Global responsibility spanning North America, EMEA, APAC, and ROW.

Technology and platform reliability

Own accountability for the full technology ecosystem, including hardware, embedded systems, software platforms, integrations, and infrastructure. Drive strong uptime, high performance, and scalable operations across all installations worldwide. Set reliability benchmarks, escalation procedures, and clear ownership across engineering operations, TechOps, and support teams.

Global operations and delivery

Lead operations covering installation, deployment, service, and ongoing customer support across all regions. Ensure the business can expand install and service capacity without creating revenue exposure, customer frustration, or operational slowdowns as demand grows.

Customer service and support leadership

Serve as the top executive accountable for customer service outcomes. Build a globally aligned support organization that emphasizes speed, quality, and proactive problem resolution. Customer experience, renewals, and brand trust are key measures of success.

Supply chain and hardware operations

Oversee global supply chain strategy, manufacturing coordination, vendor relationships, inventory planning, and logistics for Toptracer hardware. Ensure the supply chain supports growth, international expansion, and new product launches while maintaining quality, cost control, and reliable delivery timelines.

Operating model and scale

Design and implement an operating model that can support a two-times revenue increase over three years without reducing service quality or system stability. Establish disciplined operating rhythms, KPIs, and cross-functional planning that connects technology, operations, sales, and customer success. Work closely with Finance and the President & General Manager to balance investment in growth with profitability and operating leverage.

Leadership and talent development

Build, guide, and grow a high-performing global team across technology operations, customer support, and supply chain. Define ownership, decision-making authority, and accountability clearly. Develop leadership strength and succession depth to improve long-term resilience and scalability.

Success measures

Performance in this role will be evaluated based on system uptime and platform reliability, customer satisfaction, support responsiveness, renewal performance, installation speed, global execution consistency, the ability to scale operations alongside revenue growth, and the engagement, strength, and retention of the global technology and operations organization.

Ideal background

The strongest candidate will have senior operational or technology leadership experience in a global B2B technology, SaaS-plus-hardware, or platform-based company. The role calls for direct responsibility for uptime and customer-facing technology performance, experience scaling across multiple regions, and solid understanding of hardware/software integration, international supply chains, and service delivery models. Success also requires a track record of building disciplined, metrics-led operating teams and comfort working in a high-growth, performance-driven environment.

Why this role is important

This is more than a standard internal operations position. The COO is the primary point of contact for the customer experience at Toptracer. Reliability, service quality, and execution discipline have a direct impact on renewals, expansion revenue, and long-term enterprise value. As the company grows globally, this role helps ensure the business scales quickly without compromising the systems and support customers rely on.

Benefits

Eligible team members may receive free play, half-price food, health coverage, dental coverage, vision coverage, a 401(k) team member match, and access to a free mental well-being platform.

ADA

The statements above describe the principal and essential duties of the position. In some cases, a person in this role may be asked or required to handle a different mix of responsibilities depending on the situation.

Equal opportunity and workplace commitment

Topgolf is committed to equal opportunity and works to prevent discrimination and harassment, including sexual misconduct, on the basis of protected characteristics such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status. The company also takes affirmative action steps where applicable and strives to maintain a respectful, fair, and inclusive environment.

Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other protected category under applicable law.

Agency resumes

Unsolicited agency resumes are not accepted. Any such resumes submitted to the company website, employees, or Human Resources will not create an obligation to pay agency fees and may be treated as company property for processing without fee.

Work authorization

The company participates in E-Verify and will share Form I-9 information with the federal government to confirm authorization to work in the U.S.