Case Manager - Workers' Compensation

Role Overview

We are looking for an experienced Case Manager to join our Workers’ Compensation Nominal Insurer team located in Parramatta or Newcastle, NSW. This permanent, full-time role offers hybrid work arrangements with two days onsite weekly. You will oversee a portfolio of workers’ compensation claims, ensuring empathetic and efficient service to injured workers and collaboration with employers and service providers to achieve safe and prompt return-to-work outcomes.

About the Company

Our company is a global insurer with over 13,000 employees across 26 countries, committed to combining scale with personal impact. We strive to be a consistent and innovative risk partner, creating a positive workplace and community influence daily.

Responsibilities

• Manage workers' compensation claims under the Nominal Insurer scheme to ensure timely and compliant resolutions benefiting injured employees and employers.
• Utilize detailed knowledge of relevant workers' compensation laws and guidelines for liability assessment, treatment coordination, and facilitating return-to-work processes.
• Collaborate effectively with diverse stakeholders including employers, injured workers, health practitioners, and internal teams to enhance customer-focused claims management.
• Maintain precise, regulatory-compliant documentation aligned with contractual and audit standards.
• Participate in initiatives aimed at improving processes and delivering superior service quality.
• Contribute positively within a team environment that emphasizes collaboration, skill development, and excellent customer outcomes.

Candidate Profile

• Prior experience with workers' compensation claims and comprehensive understanding of applicable legislation and claim procedures.
• Excellent interpersonal and communication skills to build relationships and influence outcomes confidently.
• A customer-oriented approach centered on positive results for all claim stakeholders.
• Calm and sound judgment in handling complex, sensitive, or high-pressure claim situations.
• Strong organizational skills and the ability to prioritize tasks in a dynamic workplace.
• Enthusiasm for learning, growth, and contributing collaboratively within a supportive team.

Benefits

• Flexible hybrid working model balancing home and office environments.
• Access to complimentary wellness services including coaching, nutrition, counseling, financial and legal advice.
• Gender-equal parental leave of 18 weeks with paid superannuation.

Recognition & Culture

• Award-winning diversity, equity, and inclusion programs recognized nationally.
• Named Most Inclusive Workplace by the Australian HR Institute.
• Ranked top ten medium-sized graduate employer by the AAGE.

Additional Information

Employment is subject to checks for work rights, police clearance, and credit verification. We value diversity and inclusion and encourage applicants requiring workplace adjustments or wishing to connect with our networks to contact recruitment directly.