Caretaker

About the Role

Manchester City Council is seeking a dedicated Caretaker to join the Homeless Temporary Accommodation Services team. This crucial role involves ensuring that hostels are maintained to a high standard of quality, safety, and sustainability. If you are passionate about delivering excellent service and creating safe, secure environments for vulnerable individuals and families, we encourage you to apply. You will be part of a professional team committed to high standards of service delivery in healthy, safe, and sustainable temporary accommodation.

Responsibilities

• Maintain the internal and external appearance and cleanliness of buildings.
• Conduct inspections and report identified issues.
• Liaise with customers to address concerns and needs.
• Find solutions to routine situations and escalate complex issues to supervisors.
• Interpret and adhere to basic rules and guidelines.
• Respond promptly to tasks that may occur outside of daily routines.
• Work alongside volunteers and support on-site activities.

Requirements

• Ability to find solutions to routine situations.
• Ability to interpret basic rules and guidelines and know when to refer to a supervisor.
• Effectively maintain the internal and external appearance and cleanliness of buildings.
• Ability to carry out inspections and liaise with customers.
• Must hold a valid UK driving license.
• Possess a friendly and non-judgmental approach to citizens.
• Willingness to work alongside volunteers and support program activities.
• Flexible approach and willingness to respond promptly to tasks outside daily routines.
• Must have the legal right to work in the UK; visa sponsorship is not provided.
• Willingness to undergo a Disclosure and Barring Service (DBS) check.
• Proof of Manchester Residency may be required for certain roles.
• Hold a full, clean driving license and provide own car for business use.

Perks

• Generous holiday allowance: 26 days annual leave plus bank holidays, increasing to 31 days after five years of service. Option to purchase up to two additional weeks.
• Pension scheme: Enrollment in the UK's largest local government pension scheme with top-up options and life cover.
• Enhanced parental and carers leave.
• Access to MCR+ discounts on shopping, holidays, phone contracts, and more.
• Cycle to work scheme.
• Free flu jabs and eye tests.
• Opportunities for learning and development, including workshops, training, apprenticeships, and qualifications.
• Comprehensive onboarding process.
• Recognized as a Good Employment Charter member.
• Up to 3 days paid volunteering leave per year.
• Casual Car Allowance provided for business mileage.
• Supportive work environment with a commitment to inclusivity and accessibility.

Eligibility

Applicants must have the existing legal right to work in the UK, as visa sponsorship is not available. Candidates who meet minimum shortlisting requirements and identify with criteria such as being a member of the Armed Forces, a current or former care leaver, or having a disability or long-term condition may be guaranteed an assessment. Proof of Manchester Residency may be required for certain roles (Grade 1-3, traineeships, apprenticeships). A full, clean UK driving license is required.

Education Required

Not specified, but relevant qualifications may be required.

Skills

• Building Maintenance
• Customer Service
• Problem Solving
• Inspection and Reporting
• Communication
• Adaptability
• Teamwork
• Driving
• Attention to Detail
• Interpersonal Skills
• Time Management