Caretaker Couple

About the Organisation

Palm Lake Group is an Australian family-owned company with more than 49 years of experience across the development, construction and management of lifestyle resorts, retirement villages and aged care facilities. Its communities are designed to offer comfort, connection and an active lifestyle for over-50s residents, with a focus on quality homes, strong service and engaging environments.

The group is inviting applications for a hands-on caretaker couple role at Palm Lake Resort Beachmere Bay. This position consists of two full-time roles working together to cover the full operational and administrative scope of the resort. The caretakers report to and are supported by the Resort Operations Manager, and play a central part in leading on-site activity and helping deliver the Palm Lake lifestyle experience.

Key Responsibilities

• Keep the resort clean, safe, visually appealing and well maintained, including grounds, shared spaces, facilities and amenities.
• Handle and coordinate routine maintenance, minor repairs, gardening, pest control and the use of equipment such as mowers, trimmers and pool equipment.
• Oversee, guide and train staff members while ensuring compliance with safe work procedures and quality, health and safety standards.
• Support daily resort functions, help residents, carry out facility inspections, manage waste and respond to emergencies.
• Assist with meal service, resident activities and transport, including driving the resort bus when needed.
• Carry out administrative duties such as reception support, timesheets, utility readings and maintaining records.
• Assist with pre-loved home sales by answering enquiries, conducting tours and helping with resident onboarding and handover processes.
• Promote and maintain workplace health and safety practices across the resort.
• Respond to urgent incidents and help maintain site security.
• Provide warm, professional resident service that supports a positive community atmosphere and protects the resort’s reputation.

What We’re Looking For

• Relevant background of 3 to 5 years in caretaking, facilities, maintenance, groundskeeping or village/resort operations.
• Practical experience with general maintenance, gardening and property upkeep in a residential, hospitality or resort setting.
• Prior exposure to supervising, training or coordinating staff and contractors.
• Current unrestricted driver’s licence and confidence operating larger vehicles or buses.
• Administrative capability, strong computer skills and working knowledge of Microsoft Office tools.
• Ability to operate and look after groundskeeping machinery and tools safely.
• Solid understanding of workplace health and safety requirements and safe work methods.
• Strong customer service and relationship-building skills for dealing with residents, families and visitors.
• Proven conflict resolution and problem-solving ability, especially in sensitive situations.
• Calm and effective response style in emergencies.
• Hands-on, proactive attitude with a strong commitment to presentation and service standards.
• Ability to manage several priorities independently with good organisation.
• Strong written and verbal communication skills.

Benefits and Perks

• Competitive pay package, including accommodation and utilities.
• Flexible hours that support work-life balance.
• 24/7 access to a confidential and compassionate employee assistance program.
• Long-service style milestone rewards.
• A supportive, inclusive team environment where contributions are recognised.
• Broad career pathways across the wider Palm Lake Group, which spans development, construction, resort management and aged care.

Additional Information

This position is available for an immediate commencement. A pre-employment medical assessment is required. Only candidates selected for further consideration will be contacted.

About the Working Arrangement

The role is based onsite in Donnybrook, Queensland, Australia and is structured as two full-time positions working together as a caretaker couple.