Candidate Services Representative – English Speaker

Job Overview

Join our dynamic Customer Services Team as a Candidate Services Representative, where you will engage directly with candidates seeking to book examinations through various testing channels. This role offers an enriching environment with global exposure, continuous challenges, and unique learning opportunities.

Main Responsibilities

• Guide candidates through the full Registration and Scheduling process, including booking and payment assistance, via phone and email.
• Engage courteously and professionally with candidates at all times.
• Ensure work is performed with precision and a strong focus on quality.
• Handle calls adhering to client's quality standards and key performance metrics.
• Follow established guidelines and policies maintained between the company and its clients, staying updated with any changes.
• Contribute actively to Candidate Services initiatives that foster business growth and revenue enhancement.
• Collaborate in team meetings to exchange best practices, policies, and client information.
• Participate in regular one-on-one sessions with your supervisor for continuous feedback and development.
• Consistently seek ways to challenge existing procedures and enhance operational efficiencies.

Required Qualifications and Skills

• Prior experience in customer service roles.
• Fluent spoken and written English skills.
• Minimum education level of Leaving Certificate or equivalent.
• Exceptional communication skills, both interpersonal and written.
• Professional, dependable, and trustworthy demeanor.
• Strong organizational abilities.
• Flexibility and strong team collaboration skills.
• Ability to work independently, solve problems patiently, and handle customer interactions effectively.

Preferred Attributes

• Empathy to grasp and respond to candidate needs.
• Genuine enthusiasm for our services and business mission.
• Passion for delivering excellent candidate experiences that can positively impact lives.
• Competence with computers, especially Microsoft Office applications in a Windows environment.

Employee Benefits

• Participation in a pension scheme.
• Access to healthcare coverage.
• Life assurance benefits.
• Programs supporting employee health and wellbeing.
• Enhanced entitlement to annual leave.
• 24/7 access to employee assistance program.
• Improved maternity and paternity leave packages.
• Engagement in social club activities.
• Availability of free parking spaces.

Work Hours

This position requires a commitment of 37.5 hours per week.

Location

Role based onsite in Dundalk, County Louth, Ireland.