Calling Specialist

Company Overview

KSNL Consulting LLC is a project consulting firm specializing in connecting commercial service projects with suitable vendors. Their portfolio includes a wide array of practical services ranging from commercial cleaning and landscaping to roof replacement, electrical, plumbing, and aircraft maintenance. Their focus is on managing these projects and matching them efficiently with qualified vendors.

Role Summary

As a Calling Specialist, your core responsibility is to facilitate the match between projects and vendors. You will receive detailed project summaries including location, frequency, certification requirements, insurance, and materials details. Your task is to translate these summaries into clear, accessible communication conveyed through calls and texts to potential vendors. This communication serves to inform vendors about business opportunities related to services they already provide—without selling anything.

Daily Responsibilities

• Conduct 150 to 200 outbound calls daily to vendors and project-related personnel, such as project managers and contracting officers.
• Explain project details in your own words clearly and effectively.
• Gather critical vendor contact information, including cell phone numbers and business emails.
• Schedule site visit appointments with vendors during initial contact.
• Perform at least four follow-ups via text messages with each vendor to maintain engagement.

Work Environment and Requirements

• This is a full-time role with 10 working hours daily, including a 60-minute break.
• You must remain connected to Zoom with screen sharing enabled during work hours.
• Continuous microphone availability is required; it should remain unmuted throughout the shift.
• A quiet workspace free of background noise is essential due to the group calling setup.
• No concurrent employment is permitted alongside this role.

Qualifications

• Excellent spoken and written English communication skills.
• Proven experience in high-volume outbound calling focused on North American and European clients.
• Ability to comprehend complex project details and translate them into simple explanations.
• Strong persuasion skills to effectively schedule vendor site surveys.

Application Process

Applicants must submit a minimum one-minute voice note introducing their academic and professional history and explaining why they are suitable for this role. Following this, candidates must complete a detailed application form and trial task. Subsequently, interviews are scheduled through an online calendar system.