Business Support Officer

About the Role

Become an integral part of a service that positively impacts people's lives daily by joining the team as a Business Support Officer at the Queensland Housing Service Centre in Cairns. This role involves delivering vital business, financial, human resource, and administrative assistance to ensure housing and homelessness services reach Queensland residents during their times of need.

If problem-solving, fostering solid relationships, and enhancing operational processes appeal to you, this position offers the chance to contribute meaningfully.

Key Responsibilities

• Design, execute, and uphold efficient administrative systems covering asset management, facilities, finance, human resources, reporting, and general business processes.
• Respond promptly and accurately to information inquiries while ensuring adherence to organizational policies, procedures, and compliance audits.
• Offer expert advice and support to the Area Manager regarding the oversight of assets, facilities, financial matters, human resources, reporting, and related business systems.
• Provide guidance, support, and training to team members performing administrative duties as required.
• Engage and maintain productive relationships with colleagues, internal and external clients, and other stakeholders.
• Participate actively in the ongoing enhancement of administrative support services to ensure quality and timely delivery.
• Promote and uphold workplace safety culture by integrating Workplace Health and Safety policies and practices consistently into daily operations.

Additional Information

Staff at Housing Service Centres act as primary contact points for Queenslanders seeking housing support. They not only connect customers with essential information and services but also collaborate closely to develop plans that empower individuals toward safe, secure, and sustainable housing solutions. This work helps minimize obstacles to affordable housing and fosters pathways to housing self-sufficiency.

Application Process

Interested candidates should submit a current resume alongside a cover letter no longer than two pages, summarizing relevant skills and experience for the role. Applications are submitted through the Smart Jobs and Careers portal. For more details on the recruitment process and employment offerings, applicants can refer to the Applicant Guide.

Reference: QLD/696912/26

Application deadline: Monday, 17 August 2026.