Business Operations Manager
Dublin, County Dublin, Ireland · Contract
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- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About the Role
We are seeking a seasoned Business Operations Manager to enhance and scale our EMEA Delivery organization within a dynamic SaaS environment. This position centers on advancing operational excellence, governance, workforce and capacity planning, performance management, and leveraging AI-driven decision-making.
Key Responsibilities
- Establish and oversee governance frameworks, operational rhythms, and performance reporting systems.
- Lead initiatives in headcount planning, workforce forecasting, capacity management, and resource deployment.
- Create and track KPIs related to utilization, delivery outcomes, profit margins, customer satisfaction, and project status health.
- Collaborate closely with Finance, Human Resources, Sales, Legal, and Delivery leadership to inform strategic business decisions.
- Deliver executive-level analyses through comprehensive data evaluation, reporting, and business modeling.
- Drive continuous process improvements, automation efforts, and integrate AI-enabled solutions to optimize operations.
- Address and resolve operational issues affecting delivery and contribute to cross-departmental initiatives.
Qualifications and Experience
- Minimum of 5 years’ experience in Business Operations, Delivery Operations, Professional Services Operations, or Delivery Management roles.
- Proven background in SaaS, technology services, consulting, or professional services sectors.
- Expertise in workforce planning, utilization analytics, budgeting, forecasting, and business modeling techniques.
- Demonstrated skills partnering with senior leadership and driving impactful business decisions.
- Experience establishing governance and performance management frameworks.
- Advanced analytical capability including hands-on experience with AI-driven tools, automation, and data-centric reporting.
- Strong communication skills and excellent stakeholder relationship management.
Opportunity
This role offers an outstanding chance for a highly analytical and forward-thinking operations professional to blend strategic insight, tactical execution, and AI innovation to elevate business outcomes within a fast-paced SaaS context.