Business Analyst

Overview

This Victorian Government opportunity is for a Business Analyst to support a focused piece of regulatory operations work connected to Certificate of Electrical Safety (COES) audit contracts. The assignment is expected to run for 2 to 3 months and is based in Melbourne CBD with a hybrid working arrangement.

The position is centred on understanding how the current COES contract management process works in practice, documenting it clearly, and creating a reliable picture of how work is allocated, managed, and completed across the team.

Rate: $600 per day plus superannuation.

What the role involves

• Map the full current-state COES contract management workflow from start to finish, covering certificate distribution, allocation of work, audit delivery, data management, and final close-out.
• Prepare structured process documentation that clearly shows responsibilities, decision points, hand-offs, system touchpoints, and data movement.
• Work with stakeholders in Regulatory Operations and Electrical Installation Safety to collect detailed process information through workshops, interviews, and observation.
• Review and confirm process maps and supporting materials with subject matter experts to make sure the documented view is accurate and complete.
• Record differences in how work is actually performed, including team-to-team variations, informal methods, and dependencies between functions.
• Build a structured understanding of the resources needed to support both current and future COES contract delivery.

Required background

• Strong hands-on experience in process mapping and process documentation is essential.
• Proven business analysis experience in complex operational settings, especially where process mapping and documentation are central.
• Ability to capture end-to-end workflows in a clear format, including roles, responsibilities, decision points, systems, and data flows.
• Confidence in engaging stakeholders and subject matter experts through workshops and interviews.
• Capability to spot practical improvements such as removing duplication, easing bottlenecks, and improving efficiency and effectiveness.

Engagement details

This is a contract engagement for 2 to 3 months. The work arrangement is hybrid, and the location is Melbourne CBD. The role is with a State Government client.

Application note

Applicants are expected to submit an updated CV for consideration.