Business Analyst

About the Company

Join a rapidly expanding omnichannel retail brand that is heavily investing in digital advancement. With a solid presence on the high street combined with a flourishing online business, this company prioritizes innovation, exceptional customer experience, and ongoing improvement. You'll be part of a collaborative digital team that encourages fresh ideas, embraces modern technology, and where your work will influence millions of customer interactions.

Role Overview

The position is a hands-on Digital Product/Business Analyst role within the Digital Product team, reporting directly to the Head of Digital Product. This is a delivery-centric role focused on transforming prioritized product features into successfully launched digital solutions. Daily activities include gathering detailed requirements, drafting user stories and acceptance criteria, managing Jira backlogs, coordinating Agile delivery, overseeing quality assurance and user acceptance testing, supporting release management, and serving as the primary contact for website issues and bug triage. This role suits someone who prefers being closely involved in delivery rather than purely focusing on product strategy.

Candidate Profile

The preferred candidate will have a background in retail or eCommerce, with experience as a Business Analyst, Product Owner, or Digital Project Manager. Strong skills in requirement gathering, conducting workshops, authoring user stories, managing Agile ceremonies, and collaborating closely with developers and business stakeholders are essential. Proficiency with QA, UAT, Jira, and Confluence is required, along with a solid understanding of digital commerce platforms, customer journeys, and website functionality. The ideal individual will be proactive, highly organized, technically curious, and enjoy problem-solving in a dynamic digital setting.